Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Shantronota Sanders

Shantronota Sanders

Thomasville,GA

Summary

Dynamic insurance agent with a proven track record at the Weatherspoon Agency, excelling in client relations and customer service. Adept at managing policy renewals and educating clients on coverage, fostering trust and loyalty. Proficient in Microsoft Office and skilled in resolving issues swiftly, enhancing overall client satisfaction. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Insurance Agent

Weatherspoon Agency American Income
03.2024 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to over 150 customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

General Manager

Surcheros
03.2022 - 01.2024
  • Managed 25 employee reviews, training, and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Carefully interviewed, selected, trained, and supervised staff.

Assistant Teacher

Southwest Georgia Community Action Council
03.2017 - 03.2020
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal for 17 students.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.

Caterer/ Housekeeper

Cynthia Hancock/ Allen Poppell
12.2013 - 08.2017
  • Provided friendly, courteous service to create memorable moments for 50 or more guests.
  • Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.

Store Manager

Pro Tax Electronic Filing Tax Services
12.2014 - 04.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store four employees successfully in fast-paced environment with over 300 clients through proactive communication and positive feedback.

Cheese Specialist/Assistant Deli Manager

The Fresh Market
03.2009 - 10.2011
  • Educated customers on proper storage techniques, ensuring optimal flavor preservation and reduced food waste.
  • Assisted customers with special requests or custom orders for events like weddings or corporate functions requiring unique cheese selections.
  • Maintained in-depth knowledge of cheese as well as related food and beverages to meet operational needs and boost sales.
  • Stocked food and service products, requesting reordering needs through supervisor.
    • Responsibleible for ordering and keeping inventory

Education

Associate of Science - Early Childhood Education

Ashford University
San Diego, CA
10-2019

Skills

  • Customer service skills
  • Professionalism and ethics
  • Client relations
  • Quotes and sales
  • Type 35wpm
  • Proficient in Word, Powerpoint, Excel

Accomplishments

Several employee of the month awards

Promotion to Supervising Agent



Certification

First Aid and CPR certification

Managerial Food Safety Certification

Currently studying to receive permanent insurance liscense

Timeline

Insurance Agent

Weatherspoon Agency American Income
03.2024 - Current

General Manager

Surcheros
03.2022 - 01.2024

Assistant Teacher

Southwest Georgia Community Action Council
03.2017 - 03.2020

Store Manager

Pro Tax Electronic Filing Tax Services
12.2014 - 04.2017

Caterer/ Housekeeper

Cynthia Hancock/ Allen Poppell
12.2013 - 08.2017

Cheese Specialist/Assistant Deli Manager

The Fresh Market
03.2009 - 10.2011

Associate of Science - Early Childhood Education

Ashford University

Similar Profiles

CREATE PROFILE
Shantronota Sanders