Teona Slack
Oxford,MS
Summary
Dynamic customer service professional with a proven track record of leveraging exceptional communication and problem-solving skills to effectively resolve customer issues and enhance satisfaction. Demonstrated ability to exceed performance goals in high-pressure environments while consistently delivering outstanding results. Expertise in fostering positive relationships with customers, leading to increased loyalty and long-term engagement. Committed to maintaining a polite and professional demeanor while navigating complex customer interactions.
Overview
13
13
years of professional experience
Work History
Insurance Agent
Kemper Life Insurance
Tupelo, MS
11.2025 - Current
- Developed customized insurance solutions to meet client needs and preferences.
- Conducted comprehensive policy reviews to ensure compliance with regulatory standards.
- Provided expert advice on coverage options, enhancing client understanding and satisfaction.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Finance Manager
Jordan Auto Sales
Oxford, MS
05.2024 - 11.2025
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Reviewed documentation and identified financial discrepancies where applicable.
- Negotiated favorable terms with lenders, resulting in significant savings for the company.
- Developed comprehensive financial reports for executive decision-making support.
Relationship Banker II
Regions Bank
Oxford, MS
10.2022 - 04.2024
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Car Salesman
Cannon Chevrolet
Oxford, MS, US
08.2021 - 09.2022
- Established client's financial position, assisting them in purchasing the vehicle that best fit their budget.
- Achieved individual sales goals and customer service goals.
- Built solid relationships with both internal and external customers.
- Worked with customers through every step of the car's sales process.
- Presenting vehicles to the customers and taking test drives.
- Followed and contacted leads to maintain a steady flow of customers.
- Provided superior customer service to EVERY customer.
Car Salesman
American Car Center
Tupelo, MS, US
06.2018 - 07.2021
- Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.
- Meet with potential clients and grow long-lasting relationships by understanding their needs.
- Assist with payments and help customers with establishing on time payment history.
- Meeting sales goals by monitoring progress.
- Implemented customer satisfaction procedures and dealt with customer issues.
- Comprehensive organizational and communications skills.
- Motivate and lead team members.
- Attend relevant sales meetings, functions, conferences, shows or exhibitions.
Customer Service Representative
BancorpSouth
Tupelo, MS, US
04.2016 - 05.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed customer concerns with care, fostering increased client retention.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Check Advance
Oxford, MS, US
01.2013 - 04.2016
- Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.
- Meet with potential clients and grow long-lasting relationships by understanding their needs.
- Assist with payments and help customers with establishing on time payment history.
- Meeting sales goals by monitoring progress.
- Implemented customer satisfaction procedures and dealt with customer issues.
- Comprehensive organizational and communications skills.
- Motivate and lead team members.
- Attend relevant sales meetings, functions, conferences, shows or exhibitions.
Education
Business Administration
Walden University
Minneapolis, MNHigh school diploma -
Oxford High School
Oxford, MS05.2010
Skills
- Customer Service Skills
- Problem-solving
- Reliability
- Flexibility
- Team Work
- Sales
- Banking
- Customer relationship management
- Negotiation
- Account Management
- Administrative Experience
- Sales Management
- CRM Software
Personal Information
Authorized To Work: US for any employer
Timeline
Insurance Agent
Kemper Life Insurance
11.2025 - Current
Finance Manager
Jordan Auto Sales
05.2024 - 11.2025
Relationship Banker II
Regions Bank
10.2022 - 04.2024
Car Salesman
Cannon Chevrolet
08.2021 - 09.2022
Car Salesman
American Car Center
06.2018 - 07.2021
Customer Service Representative
BancorpSouth
04.2016 - 05.2018
Customer Service Representative
Check Advance
01.2013 - 04.2016
High school diploma -
Oxford High School
Business Administration
Walden University