Shanyah Files
Morgantown,WV
Summary
Driven professional with a proven track record in customer service excellence and cash handling, demonstrated at Teleperformance and other notable employers. Skilled in conflict resolution and complex problem-solving, achieving high levels of customer loyalty and repeat business. Showcases strong organizational abilities and empathy, enhancing client and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Cashier
Huey Magoos Chicken
Morgantown, WV
01.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Teleperformance
Morgantown, WV
10.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Personal Care Assistant
Interim Home Health Care
Morgantown, WV
06.2023 - 09.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Education
High School Diploma -
Orange High School
Orange, NJSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Customer Relations
- Cash handling and management
- Organizational abilities
- Written and verbal communication
- Basic Math Competence
- Payment Processing
- Conflict Resolution
- Complex Problem-Solving
Timeline
Cashier
Huey Magoos Chicken
01.2024 - 09.2024
Customer Service Representative
Teleperformance
10.2023 - 12.2023
Personal Care Assistant
Interim Home Health Care
06.2023 - 09.2023
High School Diploma -
Orange High School