ShaPinka Beuford
Harper Woods,MI
Summary
Proven Medical Receptionist with a track record of enhancing patient satisfaction and streamlining front desk operations at Villa Healthcare. Skilled in HIPAA compliance and Microsoft Office, with a knack for fostering strong patient relations through effective communication and compassionate service. Demonstrated ability to improve office efficiency and patient trust, contributing to a positive healthcare environment.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Villa Healthcare
Warren, MI
12.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
Care Giver
Self Employed
Michigan
04.2009 - 12.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
Education
None - Business
Finney High School
Detroit, MIMedical Assistant/ Phlebotomy - Medical Assisting
Clintondale Adult Education
Clinton Township, MISkills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- Microsoft Office
- HIPAA Compliance
- Appointment Setting
- HIPAA Guidelines
- Appointment management
- Reminder calls
- Patient Relations
- Records Management
- Paperwork coordination
- Medical office administration
Timeline
Medical Receptionist
Villa Healthcare
12.2023 - Current
Care Giver
Self Employed
04.2009 - 12.2022
None - Business
Finney High School
Medical Assistant/ Phlebotomy - Medical Assisting
Clintondale Adult Education