Shapora D. Anderson
Gaithersburg,MD
Summary
Friendly and organized hospitality professional with experience in front desk operations and customer service. Skilled in communication, multitasking, and creating positive guest experiences. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
Work History
Shift Lead
Dollar General
Germantown, MD
05.2024 - 03.2025
- Opened and closed the store, ensuring smooth daily operations.
- Balanced cash tills and maintained accurate financial records.
- Managed inventory, restocking, and product organization.
- Created and maintained employee work schedules to ensure adequate coverage.
Shift Lead
Robeks Juice & Smoothie
Rockville, MD
03.2023 - 07.2023
- Opened the store and prepared for daily operations.
- Fulfilled customer orders efficiently and accurately.
- Counted and balanced cash tills at the beginning and end of shifts.
- Ordered inventory and managed stock levels to meet daily demand.
Education
High School Diploma -
Northwest High School
Germantown, MD01.2012
Associate of Applied Science - Criminal Justice
Montgomery College
Rockville, MDSkills
- Customer Service & Guest Relations
- Cash Handling & Till Balancing
- Scheduling & Team Coordination
- Inventory Management & Ordering
- Front Desk & Administrative Support
- Communication & Interpersonal Skills
- Point of Sale (POS) System Operation
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
Timeline
Shift Lead
Dollar General
05.2024 - 03.2025
Shift Lead
Robeks Juice & Smoothie
03.2023 - 07.2023
High School Diploma -
Northwest High School
Associate of Applied Science - Criminal Justice
Montgomery College