SHAQESE CAREY
Camillus
Summary
Seeking a full-time position that promotes personal growth and development, while providing excellent service for a company that values loyalty and ambition. Possessing exceptional organizational skills and a dedication to outstanding customer service, consistently surpassing customer expectations. Eager to learn and contribute as part of a dynamic team that offers opportunities for career advancement.
Overview
7
7
years of professional experience
Work History
Outpatient Administrative Specialist
STAFKINGS/Upstate Medical University
Syracuse
07.2025 - Current
- Organized patient scheduling for multiple departments at Upstate Medical University.
- Maintained electronic filing systems, ensuring easy access to important documents.
- Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
- Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
- Provided administrative support to department staff, including scheduling appointments and organizing meetings.
- Managed patient check-in and registration processes efficiently and accurately.
- Scheduled appointments using electronic health record systems for optimal patient flow.
- Handled patient inquiries and concerns with professionalism and empathy daily.
- Assisted healthcare providers by preparing necessary documentation for patient visits.
- Trained new staff on office procedures and customer service best practices regularly.
- Collaborated with clinical teams to streamline administrative workflows and improve efficiency.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Routed laboratory or diagnostic results to appropriate staff.
Personnel Assistant
StafKings/Upstate Medical University
Syracuse
11.2024 - 07.2025
- Maintaining Recruitment and Faculty Files for the employees of Upstate Medical University, scanning, indexing files into Self-Serve e-filing system.
- Preparing Recruitment, Application and hiring correspondence, I-9, Education verification, Field license verification, FTE increases (Salary), classification for state and research employees, etc to get ready for Audit.
- Audit and index Faculty files in excel
- Managed employee records and maintained confidentiality of sensitive information.
- Organized personnel files, ensuring compliance with regulatory standards and policies.
- Provided administrative support to Human Resources department as needed.
- Supported HR team with special projects as requested including research tasks or creating presentations.
Compliance Specialist/Recruiter
Prolink Staffing
08.2021 - 11.2024
- Prepare pre-employment paperwork collect and maintain compliance documentation for all external employees, including I-9 verification, copies of ID's, immunization records and certifications
- Run and educate on Compliance Onboarding link up
- Complete drug testing and background check compliance
- Add and ensure accuracy when adding credentials into BH front office
- Ensuring all proper documentation is added into BH and eFile
- Handling confidential information on a regular basis such as personal information
- Responsible for complete and monitor compliance prior to an employee beginning a scheduled assignment
- New hire compliance specialist shadows
- Work with internal employees, external talent and clients as needed to resolve escalated issues
- Perform other duties as assigned
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization's commitment to regulatory adherence.
Patient Support Specialist
WellNow Urgent Care
03.2021 - 08.2021
- Respond to high volume inbound calls while compassionately handling questions/concerns
- Answer patient's questions regarding coverage, co-insurance/deductible responsibilities
- Responds to all patient's billing inquiries left via voicemail or email within a timely manner
- Obtains and updates patient account information as needed for resolution of inquiry
- Submits patient grievances to appropriate facilities as requested by patient for resolution
- Responsible for general billing support functions to ensure efficient utilization of time
- Strive to maintain HIPAA compliance in all aspects of work
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Managed patient intake process effectively by gathering relevant information accurately from each individual upon arrival at the facility.
- Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
Patient Care Coordinator
Physicians Urgent Care
01.2021 - 03.2021
- Greet patients and direct them through the registration process and collect and process payments and co-pays
- Assist patient with insurance documentation and billing questions while answering phone calls and assisting at least 80-100 patients daily
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
Dispatcher
Highland Patient Transportation
01.2019 - 03.2020
- Handling order entry, phone calls, dispatching out to the driver for non-emergency Transportation company and other office tasks such as billing running daily report for services
- Processing Timecards for employers
- Approving time off request sending out daily schedule for 16 drivers, maintaining received payment from customer by collect from the safe
- We work with VA Hospital and Onondaga County and Hospice Care and Central NY Area also Local Nursing Home's in Syracuse Area
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
Education
High School -
Ruether Central High School
Kenosha, WISkills
- Electronic health records
- Patient registration
- Document management
- Compliance documentation
- Appointment scheduling
- Recruitment coordination
- Electronic filing systems
- Administrative support
- Attention to detail
- Regulatory adherence
- Data entry accuracy
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Staff training
- Business correspondence
- Scheduling
- Registration processing
- Verbal communication
- Patient flow management
- Office record management
- Scheduling appointments
- Applicant tracking systems
- Multi-tasking
- Appointment coordination
- Documentation and recordkeeping
- Multi-line telephone systems
- Auditing processes
- Compliance
- Human resources information system (HRIS)
- Candidate pre-screening
- Job applicant interviews
- LinkedIn sourcing
- Cold calling
- Background checks
- Pre-employment screening
Timeline
Outpatient Administrative Specialist
STAFKINGS/Upstate Medical University
07.2025 - Current
Personnel Assistant
StafKings/Upstate Medical University
11.2024 - 07.2025
Compliance Specialist/Recruiter
Prolink Staffing
08.2021 - 11.2024
Patient Support Specialist
WellNow Urgent Care
03.2021 - 08.2021
Patient Care Coordinator
Physicians Urgent Care
01.2021 - 03.2021
Dispatcher
Highland Patient Transportation
01.2019 - 03.2020
High School -
Ruether Central High School