Shaquaila Burgess
Lake City,South Carolina
Overview
10
10
years of professional experience
Work History
Engagement Specialist
Startek
06.2014 - 11.2022
- Provide constant communication levels of all levels of management to ensure proper customer engagement
- Provide customers with accurate product information and competitive pricing for Residential services, such as Landline, Internet, cable and mobile phone services
- Received inbound calls about product information, experience in outbound follow up calls
- Manage payment posting process including verifying error and performing resolution
- Manage pay cycle process including reviewing, verifying and also processing credit/debit payments
Unit Secretary - PRN
Carolinas Women Pavilion
07.2017 - 08.2021
- Provide constant communication levels of all levels of management to ensure proper customer engagement
- Provide customers with accurate product information and competitive pricing for Residential services, such as Landline, Internet, cable and mobile phone services
- Received inbound calls about product information, experience in outbound follow up calls
- Manage payment posting process including verifying error and performing resolution
- Manage pay cycle process including reviewing, verifying and also processing credit/debit payments
Customer Service Representative
Everise
08.2022 - 02.2024
- Company Overview: Remote work from home, quiet background, free of noises and distraction
- Provided quality customer service in a high-volume call center processing transactions and assisting with technical service issues
- Providing troubleshooting skills, processing payments, providing the customer with accurate and knowledgeable responses while building rapport to make each customer experience efficient
- Remote work from home, quiet background, free of noises and distraction
Timeline
Customer Service Representative
Everise
08.2022 - 02.2024
Unit Secretary - PRN
Carolinas Women Pavilion
07.2017 - 08.2021
Engagement Specialist
Startek
06.2014 - 11.2022
Similar Profiles
Jennifer LuckettJennifer Luckett
Engagement Manager at STARTEKEngagement Manager at STARTEK
Pranay TiwariPranay Tiwari
Team Lead, Flipkart PAM (Paid Account Management) at StartekTeam Lead, Flipkart PAM (Paid Account Management) at Startek
Suraj PrasadSuraj Prasad
AVP - Global IT Procurement at StartekAVP - Global IT Procurement at Startek
RAZLIN MCCLUNEYRAZLIN MCCLUNEY
At Home Customer Representative at StarTekAt Home Customer Representative at StarTek
Tameka SherardTameka Sherard
Clinical Counselor at Circle Park Behavioral Health ServicesClinical Counselor at Circle Park Behavioral Health Services