Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Preference
Timeline
Generic

Shaquaja Yates

Summary

Experienced and highly skilled professional seeking a challenging position within a dynamic company or organization that offers substantial growth opportunities. Demonstrating a strong educational background, diverse skill set, and extensive experience, my goal is to leverage my expertise to contribute to team success and drive positive results. Motivated by personal and professional development, I am eager to make a meaningful impact in a stimulating work environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Independent Contractor Delivery Driver

Quest Fleet LLC
06.2020 - 08.2020
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Kept detailed records of deliveries and money received from customers.

Delivery Professional

McKesson
09.2019 - 11.2019
  • Local Routes/Home Daily
  • Worked Mon-Friday until route was completed
  • Provided customer service in a variety of health care settings
  • Drove a medium truck up to 26,001 pounds and kept vehicle securely parked at home at the end of workday.
  • Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Utilized company software effectively for tracking orders, updating customer information, and managing schedules efficiently.
  • Enhanced operational efficiency by optimizing delivery routes using GPS technology.
  • Maintained accurate logs of deliveries and trips, proving details to manager at end of shifts.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained clean and orderly appearance while on shift.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Obtained signatures from customers upon delivery of goods.


City Carrier Assistant

The United States Postal Service
03.2016 - 02.2017
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Delivered mail along a prescribed route on foot or by a vehicle, picked up additional mail from relay boxes as needed
  • Handled undeliverable mail in accordance with established procedures
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Planned and cased mail in sequence of delivery for designated route.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Delivered and collected charges on customs, postage dues, and COD mail matter, delivers and obtains receipts for registered, certified, and certain insured mail
  • Delivered and collected mail on foot or by vehicle under varying road and weather conditions in a prescribed area, maintained professional and general familiarity with postal laws, regulations, products, and geography of the area.
  • Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
  • Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
  • Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
  • Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
  • Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
  • Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Performed routine maintenance checks on postal vehicles, reporting any issues or malfunctions for timely repair.

Receiving Associate

The Home Depot
03.2015 - 05.2016
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Offload freight trucks in an orderly and timely fashion
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
  • Follows merchandising standards and practices
  • Communicated with supervisors and managers to determine merchandising plan and priorities
  • Operates cardboard baler and trash compactor
  • Assist in other departments of the warehouse as necessary
  • Provides prompt and courteous customer service to members, employees, and suppliers
  • Helps members to load large items into their cart, directs members to merchandise, and relates merchandise status knowledge.

Ramp Agent

ASIG
09.2013 - 09.2014
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for a number of daily flights.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Worked outdoors in all weather conditions.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated ground crew activities to complete objectives on schedule.

Merchandiser

Costco Wholesale
08.2012 - 09.2012
  • Followed merchandising standards and practices
  • Communicated with supervisors and managers to determine merchandising plan and priorities
  • Wrote list of merchandise to be brought from steel, by forklift driver, for stocking
  • Aligned merchandise, collected, and returned stray items, and stocks to maintain high merchandise levels
  • Cut boxes for display/accessibility of merchandise and cut twine or shrink-wrap from pallet
  • Marked merchandise number on unmarked items
  • Stocked opened cases onto shelves
  • Moved and positioned pallets of merchandise
  • Stacked merchandise from partial pallets onto full pallets
  • Wrapped/tied and tagged pallets to be returned to steel
  • Checked for correct merchandise signs
  • Constructed and assembled display models as necessary
  • Modified displays for safe handling by members, bolting heavy equipment, taping blade edges
  • Pulled loose cardboard and slip-sheets from floor
  • Cleared the sales floor of debris and sweeps
  • Removed empty pallets from the sales floor
  • Operated cardboard baler and trash compactor
  • Rewrapped loose merchandise
  • Assisted in other departments of the warehouse as necessary
  • Provided prompt and courteous customer service to members, employees, and suppliers
  • Helped members to load large items into their cart, directed members to merchandise, and relates merchandise status knowledge.

Sergeant of youth program

Volunteer Work
09.2006 - 08.2009
  • Performed outreach to recruit and inform youth about the program
  • Worked alongside communities to provide food to the homeless
  • Answered incoming calls and transferred them to the appropriate personnel
  • Was selected to participate in the first NYPD Explorer training.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Education

Graduated -

Queens Academy High School
Flushing, NY
06.2012

Skills

  • Ability to work independently and as a team player
  • Excellent interpersonal skills
  • Detailed oriented and reliable
  • Excels in a fast-paced environment
  • Committed to excellence
  • Experienced in telephone etiquette
  • Scheduling and receptionist duties
  • Excellent written and verbal communication skills
  • Class E driver's license (Clean DMV Record)
  • Pallet Jack experience
  • Very familiar with the Tri-State area
  • Great hand skills and a fast learner
  • Motivated self-starter with strong desire to learn
  • Professional appearance, attitude, and demeanor
  • Basic knowledge of pc and computer software
  • Physically fit to lift 70 lbs Or more without help
  • Creativity- I use my imagination to come up with new ideas or to solve problems
  • Order goods/supplies– Great with keeping track of items and how to order them
  • Highly energetic– I always maintain lots of energy to use at work, for getting task done in a timely and orderly fashion
  • Assemble products– Good with putting things together with my hands
  • Servicing customers– Being friendly, patient, and polite with customers, doing my best to provide them with the best help to service their needs/wants
  • Very dependable– I can be counted on to do what I said I would do as being a great employee
  • Flexible– I can carry out many different responsibilities, sometimes with very little advanced notice, and I can adapt to change
  • Punctual– I will always be on time
  • Very precise– I always make sure that things are done accurately, correctly, and exactly how I was told to do so
  • Proficient in windows, XP, PowerPoint, Microsoft word, excel, outlook, web browsing and research skills
  • Analytical Skills
  • Professional Demeanor
  • Interpersonal Skills
  • Adaptability and Flexibility
  • Effective Communication
  • Reliability
  • Problem-solving abilities
  • Written Communication
  • Interpersonal Communication
  • Analytical Thinking
  • Excellent Communication
  • Multitasking
  • Decision-Making
  • Organizational Skills
  • Multitasking Abilities
  • Problem-Solving
  • Active Listening
  • Attention to Detail
  • Time Management
  • Teamwork and Collaboration
  • Client Relationship Building
  • Workload Management
  • Deadline Adherence
  • Safety Compliance
  • Continuous Improvement
  • Time management abilities
  • Professionalism

Certification

  • New York Class E Driver's License
  • Medical DOT Card
  • TWIC CARD/Known Traveler Number (KTN)
  • New York State Security License

Languages

English
Native or Bilingual

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Timeline

Independent Contractor Delivery Driver

Quest Fleet LLC
06.2020 - 08.2020

Delivery Professional

McKesson
09.2019 - 11.2019

City Carrier Assistant

The United States Postal Service
03.2016 - 02.2017

Receiving Associate

The Home Depot
03.2015 - 05.2016

Ramp Agent

ASIG
09.2013 - 09.2014

Merchandiser

Costco Wholesale
08.2012 - 09.2012

Sergeant of youth program

Volunteer Work
09.2006 - 08.2009

Graduated -

Queens Academy High School

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Shaquaja Yates