Shaquana Watson
Summary
An enthusiastic and reliable professional takes pride in Sales, providing excellent customer service and creating memorable dining experiences for customers. Skilled in communication, anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and environments.
Overview
5
5
years of professional experience
Work History
Supervisor
Ali's Roti & Jamaican Cuisine
06.2019 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Server
Sybil's Bakery & Restaurant
09.2024 - 11.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Education
High School Diploma -
Immaculate Conception High School
Kingston, Jamaica 06-2023
Skills
- Exceptional customer service
- Cash handling
- Professional appearance
- Team collaboration
- Point of sale operation
- Item promotion
- Upselling techniques
- Positive and professional
- Excellent communication
Timeline
Server
Sybil's Bakery & Restaurant
09.2024 - 11.2024
Supervisor
Ali's Roti & Jamaican Cuisine
06.2019 - 12.2023
High School Diploma -
Immaculate Conception High School
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