Shaquella Gipson
Orlando,FL
Summary
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Shift Manager
Auntie Anne's Pretzels
Orlando, Florida
10.2020 - Current
- Reinforced rules to promote superior employee performance.
- Maintained cleanliness and organization of work area.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Reviewed financial statements to meet targets during shift.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Directed and led employees and team members on effective operations, methods and procedures.
Assistant Manager
SUBWAY®Restaurants
Orlando, FL
08.2018 - 10.2021
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved customer inquiries and complaints requiring management-level escalation.
Crew Member
McDonald's
Orlando, FL
03.2014 - 07.2018
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Informed customers about daily specials in an engaging manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Drove team success by quickly completing assigned tasks.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
Education
High School Diploma -
Jones High School
Orlando, FL05-2018
Skills
- Employee training
- Time management
- Inventory management
- Team building
- Customer service
- Safety procedures
- Performance evaluation
- Shift planning
- Workplace safety
- Performance reviewing
- Supply ordering
- Shift leadership
- Cash handling
- Decision-making
- Staff motivation
- Schedule oversight
- Training and mentoring
Timeline
Shift Manager
Auntie Anne's Pretzels
10.2020 - Current
Assistant Manager
SUBWAY®Restaurants
08.2018 - 10.2021
Crew Member
McDonald's
03.2014 - 07.2018
High School Diploma -
Jones High School