ShaQuese Jones
Oregon,WI
Summary
Working to expand my knowledge and skillsets in Human Resources. Reliable, conscientious, and capable of taking initiative. Particularly talented in the areas listening, creating work instructions, office and employment management, interdepartmental communications. Well-organized and dependable with excellent leadership and interpersonal skills. Pursuing an environment that promotes growth within the company and community, sustainability, and welfare for its employees and surrounding community members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
UW-Madison
08.2022 - Current
- Answer and triage incoming calls and emails
- Verify employment eligibly documentation during onboarding students and career staff
- Process career and some student staff separations
- Create and track postings for BCMS transfer requests and route external posting request forms through Division for approval
- Run a variety of reports daily, monthly and quarterly to ensure compliance and current/accurate employee information across systems
- Complete employment verification requests
- Communicate with different departments to ensure our operations are running smooth and to act as support for employee needs
- Support career and student employment teams as needed and provides office day to day support
Receptionist/ORM Redactor
Department of Corrections
04.2021 - 08.2022
- Streamlined front desk operations for increased efficiency by managing phone calls, emails, and walk-in clients.
- Ensured visitors are signed in with proper visitor tags to identify themselves as they maneuver
- Assist in ensuring our supported workers have successful shifts and all needs are met
- Active team member during the redaction process
- Manage the GovQA portal on assigned days
- Assisting in any additional duties to ensure productivity within the Office of Records Management
School Bus Driver/Dispatch Trainee
Birmingham City School
07.2019 - 11.2020
- Perform pre and post trip on bus before and after every drive to ensure bus safety for all occupants
- Input trip requests, assign drivers, bill for hours and labor
- Proficient in creating routes from start to finish for everyday school pick up and drops offs
Ambassador/Quality Assurance Analyst
Noel Group/Berkshire Hathaway Travel Protection
05.2014 - 03.2015
- Monitor and assure quality customer service by reviewing calls taken by ambassadors, suppling feedback through score sheets, coaching and one-on-one meetings if necessary
Education
Bachelor of Science - Psychology
University of Wisconsin Stevens Point
Stevens Point08-2024
Skills
- Project Management
- Plan Execution
- Proficient in Microsoft Apps and DocuSign
- Online position posting
- Interdepartmental Coordination
- Human resources audits
- Onboarding, Training, and Development
- Interpersonal Skills
Certification
Certificate of Completion - SHRM Learning System Certification Course, 3.00 CEUs Granted
Timeline
Human Resources Coordinator
UW-Madison
08.2022 - Current
Receptionist/ORM Redactor
Department of Corrections
04.2021 - 08.2022
School Bus Driver/Dispatch Trainee
Birmingham City School
07.2019 - 11.2020
Ambassador/Quality Assurance Analyst
Noel Group/Berkshire Hathaway Travel Protection
05.2014 - 03.2015
Bachelor of Science - Psychology
University of Wisconsin Stevens Point
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