Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shaquila Shelby

Oakland,CA

Summary

Resourceful Lead Dispatcher known for high productivity and efficient task completion. Skilled in rapid response coordination, route optimization, and team leadership. Excels in communication, problem-solving, and decision-making to ensure operations run smoothly and effectively.

Overview

14
14
years of professional experience

Work History

Lead Dispatcher

RydeTrans
Berkeley, CA
01.2023 - Current
  • Assigned drivers to appropriate routes based on client needs.
  • Monitored proper communication between drivers in the field and dispatch office.
  • Ensured compliance with safety regulations and company policies.
  • Updated records of driver locations, delays, and cancellations.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Developed strategies for improving efficiency within the dispatch department.

Transit Bus Operator

Ac Transit
Oakland, CA
01.2015 - 01.2024
  • Announced stops over intercom system and visually checked each stop for waiting passengers.
  • Notified dispatcher of any delays caused by traffic congestion, inclement weather.
  • Assisted disabled passengers in boarding the bus safely via lift or ramp when necessary.
  • Performed pre-trip inspections of bus and reported any mechanical problems to supervisor.
  • Checked exterior of vehicle for damage at end of shift; completed incident reports as needed.
  • Customer Service

Bus Driver

Mv Transportation Inc.
San Leandro, CA
09.2010 - 01.2015
  • Assisted passengers with entering and exiting the vehicle as needed.
  • Conducted pre-trip inspections of vehicles prior to departures from base station.
  • Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
  • Transported passengers with physical and mental disabilities in a safe and timely manner.

Education

High School Diploma -

Merrill F. West High School
Tracy, CA
06-2002

Skills

  • Strong leadership
  • Updating logs
  • Policy Enforcement
  • Customer Relations
  • Data Entry
  • Scheduling expertise
  • Verifying coverage
  • Delegating Work

References

References available upon request.

Timeline

Lead Dispatcher

RydeTrans
01.2023 - Current

Transit Bus Operator

Ac Transit
01.2015 - 01.2024

Bus Driver

Mv Transportation Inc.
09.2010 - 01.2015

High School Diploma -

Merrill F. West High School
Shaquila Shelby