Shaquila Shelby
Oakland,CA
Summary
Resourceful Lead Dispatcher known for high productivity and efficient task completion. Skilled in rapid response coordination, route optimization, and team leadership. Excels in communication, problem-solving, and decision-making to ensure operations run smoothly and effectively.
Overview
14
14
years of professional experience
Work History
Lead Dispatcher
RydeTrans
Berkeley, CA
01.2023 - Current
- Assigned drivers to appropriate routes based on client needs.
- Monitored proper communication between drivers in the field and dispatch office.
- Ensured compliance with safety regulations and company policies.
- Updated records of driver locations, delays, and cancellations.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Developed strategies for improving efficiency within the dispatch department.
Transit Bus Operator
Ac Transit
Oakland, CA
01.2015 - 01.2024
- Announced stops over intercom system and visually checked each stop for waiting passengers.
- Notified dispatcher of any delays caused by traffic congestion, inclement weather.
- Assisted disabled passengers in boarding the bus safely via lift or ramp when necessary.
- Performed pre-trip inspections of bus and reported any mechanical problems to supervisor.
- Checked exterior of vehicle for damage at end of shift; completed incident reports as needed.
- Customer Service
Bus Driver
Mv Transportation Inc.
San Leandro, CA
09.2010 - 01.2015
- Assisted passengers with entering and exiting the vehicle as needed.
- Conducted pre-trip inspections of vehicles prior to departures from base station.
- Provided courteous customer service to all passengers, responding to inquiries and addressing any concerns or complaints.
- Transported passengers with physical and mental disabilities in a safe and timely manner.
Education
High School Diploma -
Merrill F. West High School
Tracy, CA06-2002
Skills
- Strong leadership
- Updating logs
- Policy Enforcement
- Customer Relations
- Data Entry
- Scheduling expertise
- Verifying coverage
- Delegating Work
References
References available upon request.
Timeline
Lead Dispatcher
RydeTrans
01.2023 - Current
Transit Bus Operator
Ac Transit
01.2015 - 01.2024
Bus Driver
Mv Transportation Inc.
09.2010 - 01.2015
High School Diploma -
Merrill F. West High School