Shaquilla Riddick
Greenville,SC
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I also am great with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Sitel
Spartanburg, SC
08.2021 - 11.2023
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Maintained accurate records of all insurance transactions using computer software systems.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
Service 2 Advisor T1
Transcom Worldwide
Greenville, SC
10.2020 - 09.2021
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Production Worker
Marley Lilly
Greenville, SC
07.2017 - 09.2020
- Coordinated with marketing teams on advertising campaigns related to specific products.
- Developed and implemented product launch plans for new products.
- Communicated effectively with supervisors regarding any changes or updates related to the production process.
- Supervised maintenance activities for manufacturing machines and equipment.
- Evaluated existing processes for potential automation opportunities.
- Resolved conflicts among personnel within the department when necessary.
- Implemented strategies to reduce waste while maintaining high-quality standards.
- Established clear communication channels between management and staff members.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Operated forklift to move materials and finished products within warehouse.
- Assisted in setting up production lines for manufacturing processes.
Production Worker
AVX
Fountain Inn, SC
05.2015 - 10.2017
- Provided assistance in loading and unloading containers onto trailers for transport.
- Identified defective parts or components and removed them from production line.
- Adhered strictly to established guidelines and procedures while performing duties.
- Monitored inventory levels and replenished supplies as needed.
- Communicated with team members regarding tasks assigned during shift.
- Assisted in setting up production lines for manufacturing processes.
- Tracked production data such as number of items produced per hour, day, week.
- Inspected product quality prior to packaging and shipment.
- Monitored production line operations to ensure efficiency and accuracy.
- Analyzed work orders to determine materials needed for each production batch.
- Met or exceeded target for on-time customer shipments.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Classified defects from finished orders for record tracking and statistics.
- Used daily system logs to document production information, discussing issues with management.
Education
High School Diploma -
Woodmont High School
Piedmont SC05-2009
Skills
- Client assessment
- Customer follow-up
- Industry regulations
- Account management
- Financial analysis software
- Lead development
- Property examination
- Asset protection expertise
- Risk mitigation
- Marketing strategies
- Client relations
- Product inspection
- Safety management
- Team collaboration
- OSHA compliance
- Quality assurance
- Data inputting
- Trustworthiness and integrity
- Time management proficiency
- Data entry efficiency
- Financial literacy
Timeline
Insurance Agent
Sitel
08.2021 - 11.2023
Service 2 Advisor T1
Transcom Worldwide
10.2020 - 09.2021
Production Worker
Marley Lilly
07.2017 - 09.2020
Production Worker
AVX
05.2015 - 10.2017
High School Diploma -
Woodmont High School
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