Summary
Overview
Work History
Education
Skills
Relevant Job Experience
Timeline
Generic

Shaquire Dean

Houston

Summary

Currently Psychology major, at University of Houston-Downtown, with 5+ years of direct care assistance experience supporting behavioral health children. Seeking roles in the field of Forensic Psychology.

Professional, experienced transportation specialist prepared for key role in public transit operations. Proven track record of ensuring passenger safety, adhering to schedules, and maintaining vehicle standards. Strong team collaborator with focus on achieving results and adapting to changing needs. Well-versed in route management, traffic regulations, and customer service. Reliable and flexible, fostering trust and efficiency within teams.

Overview

9
9
years of professional experience

Work History

Bus Operator

Metropolitan Transportation Authority
06.2022 - Current
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.

Registered Behavioral Technician

Endeavor Behavioral Institute
07.2022 - 06.2023
  • Prepare children who are diagnosed with Autism with the knowledge, skills, and abilities needed to support living independently
  • Educate on communicating effectively
  • Implement coping skill acquisition and behavior reduction treatments, as directed by supervisor

Residential Counselor

Texas Tranquility Estate
01.2021 - 07.2022
  • Conducted regular rounds to ensure that residents and areas are safe and secure
  • Enforced rules and regulations to ensure the smooth and orderly operation of dormitory programs
  • Observed residents to detect and report unusual behaviors

Call Center Team Leader

AT&T Call Center
02.2018 - 04.2021
  • Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
  • Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
  • Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
  • Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.

Customer Service Representative

Conduent State Healthcare
03.2016 - 07.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Science - Psychology

University of Houston
Houston, TX
05-2026

Skills

  • Crisis Management
  • Conflict-resolution
  • Communication
  • Active-Listening
  • Microsoft Office Suite
  • Adobe Acrobat
  • Google Docs
  • Accurate recordkeeping
  • Customer relations skills
  • Troubleshooting skills
  • Valid Texas license

Relevant Job Experience

  • Registered Behavioral Technician, Endeavor Behavioral Institute, Houston, TX, 07/22, Present, Prepare children who are diagnosed with Autism with the knowledge, skills, and abilities needed to support living independently., Educate on communicating effectively., Implement coping skill acquisition and behavior reduction treatments, as directed by supervisor.
  • Residential Counselor, Texas Tranquility Estate, Houston, TX, 01/21, 07/22, Conducted regular rounds to ensure that residents and areas are safe and secure., Enforced rules and regulations to ensure the smooth and orderly operation of dormitory programs., Observed residents to detect and report unusual behaviors.

Timeline

Registered Behavioral Technician

Endeavor Behavioral Institute
07.2022 - 06.2023

Bus Operator

Metropolitan Transportation Authority
06.2022 - Current

Residential Counselor

Texas Tranquility Estate
01.2021 - 07.2022

Call Center Team Leader

AT&T Call Center
02.2018 - 04.2021

Customer Service Representative

Conduent State Healthcare
03.2016 - 07.2018

Bachelor of Science - Psychology

University of Houston
Shaquire Dean