SHARA TINEO
Bogota,NJ
Overview
9
9
years of professional experience
Work History
MANAGER
AMAZON
11.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
CUSTOMER SERVICE ASSOCIATE
LOWE'S
05.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
MANAGER
TENNMO
03.2016 - 09.2020
- Responsible for overseeing all payment transactions, andensuring accuracy in cash handling, credit card processing, and billing.
- Coordinated and maintained staff schedules.
- Managed daily financial records, prepared reports on sales, and tracked expenses to ensure the restaurant remained within budget.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Education
BBA - Banking And Finance
Bergen Community College
Paramus, NJ05-2026
BBA - Accounting And Finance
University Rey Juan Carlos
Madrid, Spain05-2020
Skills
- Account management
- Problem resolution
- Customer support
- Team collaboration
- Guest services
- Customer relationship management (CRM)
- Refunds and exchanges
Languages
Spanish
Native or Bilingual
Timeline
CUSTOMER SERVICE ASSOCIATE
LOWE'S
05.2024 - Current
MANAGER
AMAZON
11.2020 - Current
MANAGER
TENNMO
03.2016 - 09.2020
BBA - Banking And Finance
Bergen Community College
BBA - Accounting And Finance
University Rey Juan Carlos