Sharadiant Ward
Schenectady,NY
Summary
Dedicated and results-driven retail leader with 11 years of progressive experience at Walmart. A proven track record of driving operational excellence, managing high-volume departments, and leading diverse teams to exceed performance metrics. Expert in digital fulfillment, inventory management, and enhancing the customer experience through strategic leadership and associate development.
Overview
11
11
years of professional experience
Work History
Digital Team Lead
Walmart
Glenville, NY
05.2024 - Current
Oversee the daily operations of the Online Pickup and Delivery (OPD) department, managing a high-volume team to ensure seamless digital fulfillment.
Monitor and improve key performance indicators (KPIs) including wait times, pick accuracy, and customer satisfaction scores.
Coordinate cross-functionally with other departments to maintain inventory accuracy and streamline the picking process.
Entertainment Team Lead
Walmart
Glenville, NY
03.2020 - 05.2024
- Managed the end-to-end operations of the Electronics, Photo, and Wireless departments, consistently meeting or exceeding sales targets.
Led a team of associates in executing complex modular resets and maintaining high standards for high-ticket item security.
Analyzed sales data to optimize product placement and drive departmental profitability
Front End Team Lead
Walmart
Glenville, NY
01.2020 - 03.2020
Orchestrated Front-End Flow: Managed the "Plan of the Day" for 30+ associates, ensuring 100% coverage at registers, self-checkout, and the Service Desk during high-traffic peak hours.
Customer Experience Leadership: Acted as the primary point of escalation for complex customer concerns, maintaining a focus on "Clean, Fast, and Friendly" (CFF) metrics.
Operational Compliance: Oversaw cash office operations and the recycler, ensuring strict adherence to Anti-Money Laundering (AML) and age-verification protocols.
Shrink Prevention: Coached front-end associates on "Point of Sale" (POS) accuracy and loss prevention techniques to protect the store's bottom line.
Department Manager
Walmart
Glenville, NY
10.2019 - 01.2020
Directed daily operations for assigned categories, focusing on "On-Shelf Availability" and backroom organization.
Executed price changes, markdowns, and inventory audits to ensure financial accuracy and minimize shrink.
Customer Service Manager
Walmart
Glenville, NY
08.2017 - 10.2019
Promoted within two months of hire to lead front-end operations, managing cashier schedules and service desk workflows.
Resolved complex customer concerns with professionalism, ensuring a positive brand image and repeat business.
Supervised cash handling procedures, till audits, and compliance with all financial regulations.
Cashier
Walmart
03.2015 - 05.2015
Provided fast, friendly, and accurate checkout service in a high-traffic environment.
Recognized for exceptional service and leadership potential, leading to a promotion within 60 days.
Education
High School Diploma -
Burlington Senior High School
Burlington, VT06-1999
Skills
Leadership & Coaching: Team Training, Performance Management, Conflict Resolution
Operations: Inventory Control (ISA), Modular Integrity, Freight Flow, Shrink Reduction
Digital Excellence: OGP/OPD Management, Pick Rates, First-Time Pick Rate Optimization
Customer Service: Front-end Operations, Escalation Management, Community Engagement
Timeline
Digital Team Lead
Walmart
05.2024 - Current
Entertainment Team Lead
Walmart
03.2020 - 05.2024
Front End Team Lead
Walmart
01.2020 - 03.2020
Department Manager
Walmart
10.2019 - 01.2020
Customer Service Manager
Walmart
08.2017 - 10.2019
Cashier
Walmart
03.2015 - 05.2015
High School Diploma -
Burlington Senior High School