Microsoft
Sharaya Blake
Senior Pharmacy Technician
Largo,FL
Summary
Motivated Internship Student working toward bachelors degree. Hardworking and resourceful individual commended for first-rate collaboration, organizational and time management abilities. Committed to developing career path and expanding work experience. Strong knowledge of microsoft software. While most of my experience is in pharmacy my sharp critical thinking skills and fast paced learning will allow smooth transition to a new career. Experienced in helping employees to support customers by developing individual skills, knowledge and engagement in business processes. Focused on maximizing worker efficiency and company revenue through teamwork and motivational leadership. Fluent in English and Patios.
Overview
2
2
Languages
2
2
Certifications
6
6
years of post-secondary education
12
12
years of professional experience
Work History
Senior Pharmacy Technician
Aetna
Hartford, CT
04.2016 - 04.2021
- Partner with function supervisor to coordinate workflow for team.
- Assist with workflow coordination.
- Act as mentor to new hires and other pharmacy technicians.
- Assist in training new hires and cross training Pharmacy Technicians.
- Assist with lead/management responsibilities
- Ensure and maintain safe and clean work environment
- Assist with escalated supervisor calls
- Comply with local, state, and federal laws, regulations, and policies
- Other duties as assigned such as but not limited to: Performed task of high level reports for directors, coaching pharmacy technicians and supporting helpline.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed team of 15-20 pharmacy technicians and increased overall metrics by 20%.
Customer Service Representative
Publix Super Markets
Clearwater, FL
07.2013 - 03.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Preformed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Supervised team of 5 cashiers per shift.
Cashier
McDonald's
Clearwater, FL
02.2016 - 02.2017
- Educated customers on promotions to enhance sales.
- Answered questions about store policies and concerns to support positive customer experiences.
- Counted cash in register drawer at beginning and end of shift.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Education
Bachelor of Science - Psychology
Southeastern University
Lakeland, FL 03.2018 - 04.2021
MBA - Executive Leadership
Southeastern University
Lakeland, FL 01.2020 - 07.2022
Skills
Advanced math skills
Staff Development
Team collaboration
Answering customer questions
Creative problem solving
Operations support
Staff Management
Team Leadership
Employee Training
Business Development
Sales
Software
Internet Browsers
Volunteer
- Foster Hope Florida April 17,2015
- United Way Day of Caring October 2,2014
- United Way Day of Caring October 2, 2015
Certification
Registered Pharmacy Technician (RPhT)
Timeline
MBA - Executive Leadership
Southeastern University
01.2020 - 07.2022
Certified in First Aid and CPR
04-2019
Bachelor of Science - Psychology
Southeastern University
03.2018 - 04.2021
Senior Pharmacy Technician
Aetna
04.2016 - 04.2021
Cashier
McDonald's
02.2016 - 02.2017
Registered Pharmacy Technician (RPhT)
04-2015
Customer Service Representative
Publix Super Markets
07.2013 - 03.2019