Shardae Jefferson
Parkville,MD
Summary
Dynamic Manager with a proven track record at Burger King, excelling in team leadership and complex problem-solving. Enhanced customer satisfaction and resolved staff conflicts efficiently, showcasing exceptional verbal communication and multitasking abilities. Cross-trained employees, significantly boosting team performance and agility.
Overview
11
11
years of professional experience
Work History
Manager
Burger King
2013.08 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Delaney High School
Cockeysville, MD05.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Customer Service
- Multitasking Abilities
Timeline
Manager
Burger King
2013.08 - Current
High School Diploma -
Delaney High School
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