Shardae Mcphearson
Manteca,CA
Summary
Proven professional with a strong background in customer service and cash handling. Demonstrated expertise during tenure at Nordstrom Rack, enhancing customer satisfaction and streamlining transactions. Showcased exceptional time management and empathy skills. Adept at operating POS systems and known for maintaining high accuracy levels in financial transactions, consistently contributing to a positive shopping experience.
Overview
9
9
years of professional experience
Work History
Cashier
Great Wolf Lodge
Manteca, CA
05.2021 - Current
- Operated register for credit card transactions with excellent accuracy levels.
- Performed card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Restaurant Hostess
MO’s Breakfast and Burger Joint
San Jose, CA
05.2018 - 08.2019
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Checked in with servers to confirm preparedness before seating customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
Cashier
Nordstrom Rack
San Jose, CA
05.2016 - 07.2017
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Restocked and organized merchandise in front lanes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor Of Arts - Communications
California State University, Stanislaus
Turlock, CA05.2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Merchandise restocking
- POS system operations
- Payment collection
- POS systems
- Guest inquiries
- ID verification
- Attention to detail
- Daily reporting
- Retail merchandising
- Hard worker
- Willing to learn new things
Timeline
Cashier
Great Wolf Lodge
05.2021 - Current
Restaurant Hostess
MO’s Breakfast and Burger Joint
05.2018 - 08.2019
Cashier
Nordstrom Rack
05.2016 - 07.2017
Bachelor Of Arts - Communications
California State University, Stanislaus