Sharefia Brown
Customer Service Representative
Miami Gardens,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Allegiant Airlines
Fort Lauderdale, FL
11.2019 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service Representative
Swisssport aviation
Fort Lauderdale, FL
07.2017 - 10.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently which includes check-in and boarding passengers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Keystone National High School
Florida06-2021
Timeline
Customer Service Representative
Allegiant Airlines
11.2019 - Current
Customer Service Representative
Swisssport aviation
07.2017 - 10.2019
High School Diploma -
Keystone National High School
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