Sharena Terrell
Sioux Falls,US
Summary
Reliable and goal-orientated professional seeking a independent or team-based role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Professional operations specialist with strong focus on efficiency and productivity. Proven track record of streamlining processes to enhance operational workflows. Adept at collaborating with teams to meet targets and adapt to changing requirements. Valued for reliability, problem-solving skills, and attention to detail.
Overview
13
13
years of professional experience
Work History
Operation Processor
Goal solutions
11.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences. Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge. Received multiple positive reviews acknowledging dedication to excellent customer service.
- Established long-term customer relationships through prompt and courteous service.
- Processed and validated high volumes of operational data to ensure accuracy and compliance.
- Streamlined workflow procedures to enhance efficiency and reduce processing time.
- Collaborated with cross-functional teams to resolve discrepancies and improve service delivery.
Customer Service Rep
YELLOW
08.2018 - 08.2023
- Providing excellent customer service
- Answering heavy call volumes
- Listening to details and providing resolutions to clients
- Updating account information
Call Center Representative
NCB Management Services Inc
06.2018 - 08.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences. Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge. Received multiple positive reviews acknowledging dedication to excellent customer service.
Pse Mail Processing Clerk
Unites States Postal Service
08.2015 - 05.2018
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Developed reputation as an efficient service provider with high levels of accuracy.
special education assistant teacher
Sioux Falls School District
08.2014 - 05.2015
- Coordinated special education students and teacher assistant schedules with the master schedule.
site coordinator
KIds Inc
09.2013 - 05.2014
- Instructed up to 60 students individually and in groups. Set up lesson materials bulletin board displays and demonstrations. Promoted physical mental and social development by implementing classroom games and outdoor recreational activities. Adapted teaching methods and materials to meet students' varying needs and interests. Encouraged interactive learning by incorporating educational software and the Internet. Observed and evaluated students' performance behavior social development and physical health. Met regularly with parents and guardians to discuss children's progress.
Lifescape
04.2012 - 07.2013
- Performed direct patient care aimed at increasing comfort psycho social and spiritual well-being by providing assistance with personal hygiene physical comfort nutrition elimination prevention of skin breakdown rehabilitation and safety.
Education
Bachelor of Arts - Sociology
South Dakota State University
Brookings, SD01.2020
B.S. degree - Undergraduate
Cerritos College
Norwalk, CA01.2009
Skills
- Organizational tasks
- Customer service representative
LANGUAGES
English
Timeline
Operation Processor
Goal solutions
11.2023 - Current
Customer Service Rep
YELLOW
08.2018 - 08.2023
Call Center Representative
NCB Management Services Inc
06.2018 - 08.2018
Pse Mail Processing Clerk
Unites States Postal Service
08.2015 - 05.2018
special education assistant teacher
Sioux Falls School District
08.2014 - 05.2015
site coordinator
KIds Inc
09.2013 - 05.2014
Lifescape
04.2012 - 07.2013
B.S. degree - Undergraduate
Cerritos College
Bachelor of Arts - Sociology
South Dakota State University
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