Office Manager
Shari Brauer
Main Street Auto Body
Port Jefferson Station,NY
Operations leader with experience improving service delivery, customer retention, and day-to-day workflow across all types of office settings. Known for managing staff, handling client concerns, coordinating with insurers and vendors, and supporting cost savings through contract negotiation, accurate financial tracking, and efficient office administration.
1
Certification
35
years of professional experience
Work History
Office Manager
4 Months
Main Street Auto Body - Centereach, New York | 06.2026 - Current
- Handle daily shop operations, including customer service, appointment scheduling, and staff oversight.
- Review and clarify damage estimates and repair plans with customers and insurers to ensure understanding and satisfaction.
- Oversee daily collision repair workflow for independent auto body shop.
- Stayed in close contact with customers during the repair process to answer questions and resolve concerns quickly.
- Update customers on repair status, supplements, and timelines.
- Worked with insurance companies on timely payment for completed services.
- Coordinate parts orders, vendor follow-up, and delivery tracking.
- Negotiate supplier contracts, achieving cost reductions on repair parts and materials to enhance profitability.
- Cultivate relationships with insurance representatives, vendors, community groups, and media contacts to drive business growth.
- Built strong customer relationships to support repeat business and recommendations.
- Resolve escalated customer issues, discussed payment schedules, arranged payments, and supported customer satisfaction goals.
Tax Accountant Assistant
15 Years 9 Months
Donna Mercado - Selden, New York | 04.2005 - 01.2021
- Matched client records against payroll and bank statements.
- Supported quarterly estimates and year-end tax planning.
- Assisted tax accountants with data entry and document organization.
- Handled daily bookkeeping tasks, including accounts receivable, accounts payable, bank reconciliation, and disbursements.
- Checked general ledger entries for accuracy and completeness.
- Reconciled expenses and financial records.
- Supported month-end and year-end closing tasks.
- Reduced financial discrepancies by reviewing accounting statements.
Bank Manager
10 Years 3 Months
Apple Bank - Plainview, NY | 01.1992 - 04.2002
- Spearheaded development of new banking protocols that enhanced operational efficiency and strengthened customer relationships across multiple branches.
- Orchestrated branch transformation initiatives, optimizing customer service workflows and driving substantial improvements in client satisfaction metrics.
- Refined banking operations through data-driven decision making, resulting in improved service delivery and strengthened customer retention.
- Ensured banking compliance, improving operational efficiency and mitigating risk exposure.
- Collaborated with leadership to set strategic goals, driving organizational growth.
- Fostered strategic partnerships with business clients while mentoring staff to deliver quality financial services and uphold regulatory standards.
- Cultivated strong business partnerships while guiding staff development in financial services excellence and compliance standards.
- Established strategic banking initiatives that enhanced operational effectiveness and fortified long-term customer relationships.
Education
GED
Newfield HS - Selden
04-1995
Skills
Accounting software
Financial tracking
Budget oversight
Inventory management
Vendor engagement
Operational efficiency
Appointment scheduling
Customer relations
Certification
- Real Estate Salesperson
- Notary Public
Timeline
Office Manager
Main Street Auto Body
06.2026 - CurrentRead more
Tax Accountant Assistant
Donna Mercado
04.2005 - 01.2021Read more
Bank Manager
Apple Bank
01.1992 - 04.2002Read more
Newfield HS - GED,
Read more