Shari Wheeler
Muncie,IN
Summary
Developed skills in fast-paced environment, focusing on optimizing processes and improving operational efficiency. Adept at managing teams, coordinating data, and ensuring customer satisfaction. Looking to transition into new field where these transferable skills can be applied and further developed.
Overview
4
4
years of professional experience
Work History
Fulfillment Lead
Delivery
Anderson, IN
01.2024 - Current
- Monitored compliance with safety standards and company policies during all fulfillment activities.
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
Customer Service
Lowes Home Improvment
Muncie, IN
09.2022 - 04.2023
- Trained stock team in merchandising, storage management and customer service.
- Kept accurate records to document customer service actions and discussions.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Delivered personalized customer service, fostering positive brand image.
- Delivered excellent customer service by addressing client concerns promptly and professionally.
- Improved customer service levels with timely and accurate demand forecasts.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Education
Some College - Business Administration
Ivy Tech Community College
Muncie, INSkills
- Inventory monitoring
- Returns handling
- Order confirmation
Timeline
Fulfillment Lead
Delivery
01.2024 - Current
Customer Service
Lowes Home Improvment
09.2022 - 04.2023
Some College - Business Administration
Ivy Tech Community College