Led recruitment, training, scheduling, motivation, and performance management of staff to foster a positive team environment.
Achieved sales targets and managed budgets while analyzing sales data and controlling expenses to maximize profitability.
Managed daily store operations to ensure efficiency and customer satisfaction.: Oversee daily store functions, manage inventory (ordering, stock levels, loss prevention), ensure visual merchandising, and maintain store safety/cleanliness.
Resolved escalated complaints and built customer rapport while training staff on service standards to ensure high customer satisfaction.
Strategy & Compliance: Implement company policies, stay updated on market trends, and ensure legal/security compliance.