Sharikka Burris
Charlotte,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Blaze Pizza
, NC
2024.04 - 2024.06
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Package Handler
TJ Maxx Distribution Center
Charlotte, NC
2022.07 - 2022.11
- Maintained clean and organized work area, adhering to safety standards.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Labeled parcels accurately according to company guidelines.
- Followed company policies and procedures for secure package handling.
Cashier
Walmart
Charlotte, NC
2021.08 - 2021.12
- Accepted cash and credit card payments, issued receipts and provided change.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned items and checked pricing on cash register for accuracy.
Customer Service Representative
Bojangles' Famous Chicken 'n Biscuits
Charlotte, NC
2020.03 - 2021.06
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular follow-up calls with customers after resolving their issues.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Janitor
ABM Janitorial Services
Charlotte, NC
2019.04 - 2020.08
- Organized custodial closets to easily find equipment and supplies.
- Moved equipment and furniture to thoroughly clean space.
- Serviced, cleaned and restocked restrooms.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
Education
Some College (No Degree) -
Harding Highschool
Charlotte,NCSkills
- Scheduling
- Complaint resolution
- Account updating
- Dispute resolution
- Shipping and receiving
- Warehousing functions
- Retail sales customer service
- Critical thinking
- Customer service
- Store maintenance
- Strong teamwork
- Adaptive team player
- Negotiation strategies
- Business development
- Verbal and written communication
- Time management
- Order processing
- Call center operations
- Technical support
- Problem-solving
- Grammar
- Retail store support
- Staff education and training
- Team development
- Sales expertise
- Account management
- Customer relationship management (CRM)
Timeline
Customer Service Representative
Blaze Pizza
2024.04 - 2024.06
Package Handler
TJ Maxx Distribution Center
2022.07 - 2022.11
Cashier
Walmart
2021.08 - 2021.12
Customer Service Representative
Bojangles' Famous Chicken 'n Biscuits
2020.03 - 2021.06
Janitor
ABM Janitorial Services
2019.04 - 2020.08
Some College (No Degree) -
Harding Highschool