Sharita Davis
Newport News,VA
Summary
Health care administrative professional with a strong record of supervising front office staff, coordinating provider schedules, and keeping patient flow organized across a busy clinic. Supports care teams, verifies insurance, and manages confidential patient data with attention to compliance and service quality. Adds leadership experience from operations, scheduling, and staff development roles.
Overview
22
22
years of professional experience
Work History
Lead Front Office Coordinator
Pivot Physical Therapy
Newport News, VA
04.2014 - Current
- Oversaw daily office operations by supervising front office staff, communicating expectations, and providing feedback to enhance team performance.
- Coordinated operational schedule of Clinical Director by managing visits, meetings, and itineraries alongside daily patient schedule to ensure clinic setup met operational needs.
- Collaborates with the Clinical Director and clinical staff to ensure continuity of patient care.
- Acted as liaison between care teams, patients, and providers, facilitating communication and support for patients and their families across all Pivot offices.
- Serve as a senior administrative resource to the front office admin staff for questions regarding front office policies and procedures.
- Schedules appointments for patients and inputs patient personal information into a computerized system per HIPAA guidelines.
- Coordinate information on patient services by ensuring the staff enters data accurately into the computer software system.
- Communicate information to clinician, referring physician's company representatives, worker's compensation case managers, and insurance company representatives.
- Identifies and resolves problems arising from internal administrative activities by communicating clear expectations and consequences.
- Resolves issues with patients regarding appointments and insurance coverage, with Front Office staff in interpersonal and scheduling matters.
- Handle and resolve minor on-site patient complaints.
- Cooperate, work, and communicate with coworkers, and supervisors to ensure a pleasant and professional work environment.
- Possesses knowledge of standardized body of rules, procedures, and policies, and operations of medical facility to determine patient eligibility and to be able to contact and schedule new patients, and reschedule current patients and no-shows.
- Demonstrates knowledge of correct spelling and meaning of medical terminology used by the medical facility in order to properly identify patients' needs
- Maintained medical records by conducting audits to ensure compliance with company regulations and established guidelines.
- Supervisor: Kenneth Morris 757-599-5551
Instructor
Thomas Nelson Community College
Hampton, VA
09.2012 - 04.2014
- Delivered engaging lectures on human anatomy and physiology, enhancing student understanding of complex concepts
- Prepared lesson plans and administered examinations
- Organized performance evaluation tests and provided constructive feedback to guide student improvement
- Supported students outside the classroom, fostering a collaborative learning environment
- Calculated annual salary based on $700 per class for six classes
- Listed Shanette Silcott as direct supervisor for reference
Administrative and Program Specialist
Thomas Nelson Community College
Hampton, VA
06.2009 - 04.2014
- Informed public about office and division programs, enhancing community engagement.
- Serves as the central point of contact for matters related to the Workforce Continuing Education department
- Processed non-credit course registrations via phone, email, and in-person, ensuring a smooth enrollment experience.
- Provided exemplary customer service to potential students and customers.
- Improved efficiency by simplifying the registration process for students and employees.
- Created and organized and scheduled classes for the Workforce Development and Continuing Education Department.
- Created and modified program flyers, completion forms and certificates
- Prepared and maintained course files and materials
- Maintained classes in PeopleSoft database and utilized software to compile comprehensive reports from diverse information sources.
- Assisted in the planning, review, and reporting of data/statistical results of program studies.
- Worked extensively with MS Word, Excel, Outlook and PowerPoint to prepare correspondence, maintain database and compile reports.
- Served as a member on Hiring Committees
Executive Team Leader
Target
Norfolk, VA
05.2004 - 03.2009
- Managed a Target Store that has grossed sales of over $42 million a year
- Increased team performance by leading and motivating a diverse group of 30+ employees responsible for store operations, logistics, asset protection, and customer service.
- Trained and developed team members and team leaders in the store by providing feedback, coaching, training classes, and mid-year and annual reviews
- Implemented Target business practices emphasizing employee retention, profitability, and customer service excellence
- Developed management strategies to optimize store operations, balancing team member needs with best business practices
- Analyzed and organized data on staffing, market trends, sales, and guest perceptions to plan business operations, including accurate scheduling, while monitoring data for effective management
- Forecast staffing needs and planned accordingly over twelve-month periods
- Delivered accurate payroll and scheduling of team members to run store at an optimal level
- Created and implemented solutions to rectify existing and potential challenges within store operations, enhancing overall performance.
- Oversaw safety and risks of the store, holding monthly safety meetings, ensuring all employees are safety trained, focused, and knowledgeable
- Trained all new Executive Team Leaders entering the district Business College
- Monitored and evaluated new executives' performance, providing necessary assistance to ensure their successful adaptation and effectiveness.
- Acquired knowledge of Virginia state employment laws and implemented laws
Recruiting Captain
Target
Norfolk, VA
02.2007 - 02.2008
- Sourced and recruited talent from Hampton Roads colleges, including Old Dominion University, Norfolk State University, Christopher Newport University, and Hampton University, enhancing candidate pool diversity
- Attended local and college job fairs to represent company, do on-the-spot interviews, and schedule interviews
- Maintained database of district recruiting efforts and analyzed trends to refine recruitment strategies and improve outreach effectiveness
Education
Master's Degree - Health Services Administration
Strayer University
Newport News, VA06-2012
Bachelors of Science - Biological Sciences
Old Dominion University
Norfolk, VA06-2002
Thomas Nelson Community College
Hampton, VASkills
- HIPAA compliance
- Insurance verification
- Medical records
- Appointment scheduling
- Schedule management
- Office administration
- Team leadership
- Customer service
Volunteer Experience
Riverside Medical Center, Quality Assurance and Safety Clerical, Newport News, VA, 2013-04-10, 2014-04-11
HIGHLIGHTS OF QUALIFICATIONS
- Master's Degree in Health Services Administration
- 6 plus years of management experience
- Well organized with the ability to meet deadlines
- Project oriented, follows through until task is complete
- Self-motivated and confident in making independent decision and problem solving
- Personable and persuasive in communicating creatively with a great deal of customers
Timeline
Lead Front Office Coordinator
Pivot Physical Therapy
04.2014 - Current
Instructor
Thomas Nelson Community College
09.2012 - 04.2014
Administrative and Program Specialist
Thomas Nelson Community College
06.2009 - 04.2014
Recruiting Captain
Target
02.2007 - 02.2008
Executive Team Leader
Target
05.2004 - 03.2009
Master's Degree - Health Services Administration
Strayer University
Bachelors of Science - Biological Sciences
Old Dominion University
Thomas Nelson Community College