Hi, I’m
Sharla Hassing
Elyria,Ohio
Summary
Versatile change Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with 15 years of experience in Healthcare. Accomplished Consultant drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
years of professional experience
1
Certification
Work History
Carelon/Elevance Health
Senior Process Expert
12.2022 - Current
Job overview
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Identified opportunity for 50% savings with process redesign (2.4 million)
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved delivery performance with decrease in overall delivery from over 350 days to less then 150 days
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Elevance Health
Senior Nurse Auditor
05.2022 - 12.2022
Job overview
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained accuracy, completeness, and security for medical records and health information.
- Assisted in training new staff on medical record processing and filing procedures.
- Identified new methods to optimize medical records management.
- Onboarded new employees with training and new hire documentation
- Increased employee engagement survey results by 25% (highest scores in the business unit)
- Maximized performance by monitoring daily activities and mentoring team members
Elevance Health
Utilization Review Registered Nurse
04.2021 - 05.2022
Job overview
- Performed prior authorization review of services requiring notification.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- High volume performance with 12 decisions per day
Elevance Health
Nurse Case Manager
11.2019 - 04.2021
Job overview
- Proved successful working within tight deadlines and fast-paced environment.
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Increased direct reports performance by 35% (Quality, speed to answer and time of calls)
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cleveland Clinic
Nurse Case Manager
08.2018 - 11.2019
Job overview
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Educated patients and caregivers on healthcare protocols and processes.
- Managed 25-45 patients per day with complex medical needs.
Aetna
Telephonic Nurse Case Manager
01.2015 - 08.2018
Job overview
- Screened medical records and information for necessity and appropriateness and referred for physician review cases not meeting medical criteria.
- Assessed current treatment plan to identify barriers, clarify or determine realistic goals and objectives and seek potential alternatives.
- Evaluated patients referred for case management to determine physical, mental, financial and psychosocial status by utilizing comprehensive, standardized criteria to identify existing and potential needs.
- Interfaced with third-party payers, insurance companies and providers for utilization review activities and submitted timely reports to clients and providers.
- Managed complex case load of over 60 members with quality scores over 97%
Cleveland Clinic
Pediatric Critical Care Registered Nurse
10.2010 - 01.2015
Job overview
- Provided basic educational services to parents and guardians on topics such as child growth and development and special needs.
- Maintained continuous growth of professional knowledge and competencies through ongoing education opportunities.
- Aided in designing healthcare plans for pediatric patients based on individual medical needs and living situations.
- Collaborated with multi-disciplinary teams to assess holistic healthcare profiles of Critically ill pediatric patients.
- Proved successful working within tight deadlines and fast-paced environment.
University Hospital
Women's Health Nurse
07.2006 - 10.2012
Job overview
- Provided emotional support and guidance to new mothers and families during labor, delivery and postpartum.
- Coached new mothers with breastfeeding techniques, postpartum self-care and infant care to promote easier transition into motherhood.
- Responded to emergency situations such as pre-eclampsia, early labor, and fetal distress.
- Developed and implemented strategies to improve labor and delivery processes and patient outcomes.
- Increased neonatal resuscitation training participation on night shift by 75%
Education
Western Governors University, Salt Lake City, UT
Master of Business Administration from Healthcare Management
03.2023
Western Governors University, Salt Lake City, UT
Bachelor of Science from Nursing
2021
Cuyahoga Community College, Cleveland, OH
Associate degree from Applied Science
05.2006
Skills
- Jira, Jira Align, Agile methodology
- Process Management
- Executive Management Support
- Employee Performance
- Process Implementation
- Data Analysis
- Financial Analysis
- Coaching Expertise
- Root Cause Analysis
- Training and Development
- Analytical and Critical Thinking
- MS Office
Certification
Microsoft Teams
HRIS: Workday
Social Media: Facebook, Instagram, Twitter, LinkedIn, TikTok
Certified: | Six Sigma Green Belt
Certified: |RN from the Ohio Board of Nursing RN.
Timeline
Senior Process Expert
Carelon/Elevance Health
12.2022 - Current
Senior Nurse Auditor
Elevance Health
05.2022 - 12.2022
Utilization Review Registered Nurse
Elevance Health
04.2021 - 05.2022
Nurse Case Manager
Elevance Health
11.2019 - 04.2021
Nurse Case Manager
Cleveland Clinic
08.2018 - 11.2019
Telephonic Nurse Case Manager
Aetna
01.2015 - 08.2018
Pediatric Critical Care Registered Nurse
Cleveland Clinic
10.2010 - 01.2015
Women's Health Nurse
University Hospital
07.2006 - 10.2012
Western Governors University
Master of Business Administration from Healthcare Management
Western Governors University
Bachelor of Science from Nursing
Cuyahoga Community College
Associate degree from Applied Science
Microsoft Teams
HRIS: Workday
Social Media: Facebook, Instagram, Twitter, LinkedIn, TikTok
Certified: | Six Sigma Green Belt
Certified: |RN from the Ohio Board of Nursing RN.
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