Sharlene Hill
Reno,NV
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and administration. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Concierge Front Desk
Promenade On The River
07.2022 - Current
- Manage over 80 residents and their activities.
- Answer and route phone calls with etiquette.
- Quickly respond to emails.
- Register residents and visitors.
- Schedule events.
- Utilize Excel to maintain residents' confidential information.
- Schedule accommodations for visiting families.
- Process incoming and outgoing mail.
- Create invoices and receive payments.
- Warmly greet residents and visitors upon arrival, offer assistance, and answer questions to build rapport and retention.
Owner/Therapist
Compassion Counseling of Nevada, LMFT
04.2020 - 01.2022
- Managed all confidential client information, scheduling, billing, payments, and communication through Simple Practice.
- Competently provided effective evidence based treatment to adolescents, adults, couples, and families virtually through Simple Practice.
- Increased client attendance to 95% through following up with requested cancellations and turning them into rescheduled appointments.
- Created therapeutic materials for clients.
- Collaborated with psychiatrists, physicians, insurance companies, and colleagues.
Licensed Marriage and Family Therapist
Great Basin Behavioral Center / LMFT, Reno NV
07.2017 - 04.2020
- Increased company's revenue through bringing clientele and referral sources into the practice.
- Utilized TherapyNotes to manage all confidential client information.
- Utilized ClockTree for virtual sessions.
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationship with clients.
- Competently provided evidence based treatment to children, adolescents, adults, couples, and families.
- Provided education and consultation to graduate students and interns.
- Collaborated with psychiatrists, physicians, school staff, other agencies, and insurance companies.
- Facilitated staff consultations, kept detailed notes, and developed appropriate action plans related to team's treatment decisions .
Licensed Marriage and Family Therapist
Renown Medical Center / LMFT, Reno NV
09.2005 - 07.2017
- Utilized EPIC to manage all confidential client information.
- Conducted intake and needs assessments to set therapeutic goals and establish professional relationship with clients.
- Competently provided evidenced based treatment to children, adolescents, individuals, couples, and families.
- Facilitated productive educational groups.
- Planned and coordinated staff events and trainings.
- Facilitated educational staff trainings.
- Authored articles for Renown’s Best Health newsletter.
- Collaborated with psychiatrists, physicians, school staff, other related providers, and insurance companies.
Education
Master of Arts - Educational Psychology and Counseling
University Of Nevada
Reno05.2002
Bachelor of Science - Speech Pathology and Audiology
University Of Nevada
Reno05.2000
Skills
- EPIC
- SimplePractice
- TherapyNotes
- Telehealth
- Excel
- Microsoft Office
- Billing
- Conflict Resolution
Timeline
Concierge Front Desk
Promenade On The River
07.2022 - Current
Owner/Therapist
Compassion Counseling of Nevada, LMFT
04.2020 - 01.2022
Licensed Marriage and Family Therapist
Great Basin Behavioral Center / LMFT, Reno NV
07.2017 - 04.2020
Licensed Marriage and Family Therapist
Renown Medical Center / LMFT, Reno NV
09.2005 - 07.2017
Master of Arts - Educational Psychology and Counseling
University Of Nevada
Bachelor of Science - Speech Pathology and Audiology
University Of Nevada
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