Sharlene Matos
Costco
Pulaski,VA
7
years of professional experience
Detail-oriented Cashier with expertise in enhancing customer experiences through effective communication and process improvements. Managed high-volume transactions while ensuring accuracy and prompt issue resolution, contributing to positive customer interactions. Focused on teamwork and adaptability to maintain organized workspaces and deliver exceptional service.
Work History
Cashier
1 Year 6 Months- Provided exceptional customer service, resolving inquiries and complaints efficiently.
- Processed customer transactions accurately using POS systems.
- Maintained clean and organized checkout area to enhance shopping experience.
- Assisted in training new cashiers on procedures and best practices.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented time-saving techniques that improved checkout speed and efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Vault Clerk
5 Years 3 Months- Managed vault operations, ensuring accurate cash handling and secure transactions.
- Oversaw daily balancing of cash drawers, identifying discrepancies promptly.
- Implemented process improvements that enhanced vault security measures.
- Trained team members on proper cash management procedures and safety protocols.
- Utilized manual and mechanical means to count and verify monetary values.
- Maintained vault and bank security at all times.
- Updated, corrected and filed documentation for bank records and compliance purposes.
- Upheld a high level of professionalism, consistently demonstrating integrity and ethical conduct in all aspects of the role.
- Contributed to a positive work environment by fostering open communication among team members in resolving issues or discrepancies related to the vault operations.
Cashier Assistant
5 Years 6 Months- Processed customer transactions accurately, ensuring efficient checkout experiences.
- Assisted customers with product inquiries, providing knowledgeable support for diverse needs.
- Collaborated with team members to streamline checkout procedures, enhancing overall efficiency.
- Maintained clean and organized workstations, promoting a safe environment for staff and customers.
- Met customer needs through polite, friendly and attentive service.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
Meat Department Clerk
6 Years 5 Months- Ensured compliance with food safety standards in meat handling and storage.
- Assisted customers with product selection, providing knowledge on meats and preparation techniques.
- Operated slicing and packaging equipment to maintain product quality and freshness.
- Monitored inventory levels, coordinating restock of meat products to optimize availability.
- Collaborated with team members to maintain cleanliness and organization within the department.
- Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction in service delivery.
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
Sales Demonstrator
5 Months- Demonstrated product features to engage potential customers and drive sales.
- Assisted in training new team members on effective sales techniques and product knowledge.
- Collaborated with marketing teams to develop promotional strategies for product launches.
- Conducted market research to identify customer preferences and enhance sales presentations.
- Coordinated in-store demonstrations, ensuring optimal presentation of products and customer interaction.
- Evaluated customer feedback to improve demonstration methods and overall sales performance.
- Participated in ongoing training sessions, staying up-to-date on industry trends and products to elevate sales techniques.
- Built rapport with potential clients, resulting in increased customer loyalty and repeat business.
Education
Culinary Arts - Culinary Arts
Associate of Arts - General Studies
Skills
Cash handling
Cash register operation
Cash management
Customer service
Cleaning and sanitizing
Time management skills
Reliable and punctual
Strong work ethic
Professional courtesy
Patience and empathy
Cash management
Accomplishments
- Promoted to Vault/Expense clerk after only a year for exceptional performance.
Timeline
Cashier
Costco
02.2025 - CurrentRead More
Vault Clerk
Costco
05.2021 - CurrentRead More
Cashier Assistant
Costco
02.2021 - CurrentRead More
Meat Department Clerk
Costco
03.2020 - CurrentRead More
Sales Demonstrator
CDS
10.2019 - 03.2020Read More
Rappahannock Community College
Associate of Arts from General Studies
Read More
Exselior Springs Job Corps
Culinary Arts from Culinary Arts
Read More