SHARLENE PAIGE
Denton,North Carolina
Summary
Patient Coordinator certified in Medical Office Administration with over 15 years direct experience in the role of Administrative, Clerical and Patient Service Receptionist. I have mastered interpersonal communications skills with the general public, healthcare providers and patients. I can work effectively in a fast-paced office environment and or remotely. Demonstrated capacity to provide direct support to scheduling surgical and therapy related procedures and treatment plans. Effectively supervises support staff in a variety of clinical settings as a Lead Patient Care Coordinator. Highly accomplished, quick learner with an impressive knowledge and theory of basic medical terminology. Excellent customer service skills, critical thinking skills utilized throughout career on daily basis in conjunction with administrative office and organizational structures. Ability to relate with customers from diverse cultural backgrounds and various age groups.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant I Hybrid
Guilford County Finance Department
06.2021 - Current
- Greets and directs visitors, resolves routine administrative problems and answers inquiries concerning activities and operations of department/division; accepts, screens, and routes telephone calls; maintains log of inquiries as required.
- Perform a wide variety of assignments which may be confidential in nature and require research to complete; operates personal computer to compose, edit, revise, tabulate, and print letters, tables, reports, and other materials.
- Sorts, screens, and distributes incoming and outgoing mail, drafts or prepares responses to routine inquiries, and operates a variety of office equipment.
- Establishes, maintains, processes, and updates files, records, certificates, and/or other documents.
- Arrange meetings and conferences, schedules interviews and appointments, and perform other duties related to maintaining one or more individual schedule.
- Perform a range of staff and/or operational support activities; serve as a liaison with other departments on basic administrative and/or operational matters.
- Orders, stocks, and distributes office supplies.
- Performs basic, routine bookkeeping functions, which may involve simple billing receipt activities, and create batch/payment entry reports for ACH wires.
Patient Coordinator
Primary Care Foxhall LLC
04.2016 - 04.2021
- Obtains pre-patient registration, demographic and insurance information and enters appropriately into Allscripts Patient Management System (PM) or Electronic Health Record (EHR).
- Collects co-payments at time of service and manages daily cash receipts.
- Registers new patients in Patient Management System (PM), ensuring all information is complete prior to scheduling and maintain strict compliance with HIPAA regulations
- Schedules patient appointments, tests and admissions.
- Performs tasks related to Governmental, Insurance and Quality Initiative
- Ensures communication is distributed to patients regarding program details
- Generates and distributes to patient a Clinical Summary from Electronic Health Record (EHR).
- Manages inbound and outbound Transitions of Care, communicates information regarding Patient Portal and assists with registration process, Monitors Direct Messaging in Electronic Health Record (EHR)
Lead Patient Care Coordinator
Ortho Bethesda
04.2012 - 04.2016
- Supervised and trained new employees on computer system using Microsoft office, outlook applications system, web patient and all-scripts formatting systems.
- Answers the telephones and greets patients in a courteous, efficient manner.
- Routes messages to appropriate discipline.
- Conducts patient check-in and checkout process.
- Obtains pre-patient registration, demographic and insurance information and enters appropriately into Patient Management System (PM) or Electronic Health Record (EHR).
- Collects co-payments at time of service and manages daily cash receipts.
- Registers new patients in Patient Management System (PM), ensuring all information is complete prior to scheduling.
- Schedules patient appointments, tests and admissions.
- Performs tasks related to Governmental, Insurance and Quality Initiative Programs:
- Ensures communication is distributed to patients regarding program details, Generates and distributes to patient a Clinical Summary from Electronic Health Record (EHR).
- Manages inbound and outbound Transitions of Care, communicates information regarding Patient Portal and assists with registration process, Monitors Direct Messaging in Electronic Health Record (EHR)
- Completes pre-certification process for all diagnostic tests, procedures and admissions as required by the insurance, utilizing online insurance company portals when applicable.
- Reviews Billing Grid to determine billable and non-billable items and completes paperwork for patients on Clinical Trials
- Prepares the Electronic Health Record (EHR) for review by Clinical Staff. Obtains necessary records prior to patient's appointment.
- Monitors and routes inbound and outbound faxes
Receptionist
Thompson Vision Care
05.2009 - 04.2013
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Receive insurance co-pay payments and post amounts paid to patient accounts.
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff
- Greet visitors and answered busy multi line phone system
- Performed general administrative duties including filing, heavy typing, and faxing
- Ordered supplies and acted as primary contact with vendors
- Receptionist for incoming and outgoing patient and provider calls
- Electronically scans appropriate patient related records into the Electronic Health Record (EHR).
- Distributes outbound correspondence or copies of records as necessary.
- Completes process for Request for Medical Records.
- Demonstrates excellent customer service. Responds promptly to patient, physician and clinical requests.
- Communicates to other staff members using Instant Messaging System via email.
Education
Associate Degree - Business Administration
University of District of Columbia
Medical Office Administrative Certification - undefined
University of the District of Columbia
High School Diploma - undefined
Ballou Stay High School
Washington, DCSkills
- Mail handling
- Scheduling
- Filing
- Bookkeeping
- Excel spreadsheets
- Strong problem solver
- Multi-line telephone systems
- Claims appeal procedures
- Microsoft
- Documentation and recordkeeping
- AR/AP
- Insurance processing
- Medical terminology
- Professional communication
- Insurance eligibility verifications
Certification
- Medical Office Administrative Certificate - University of the District of Columbia (UDC)
- Associate’s degree- University of the District of Columbia (UDC)
- Home Healthcare Certification - University of the District of Columbia (UDC) Perfect attendance awarded by University of the District of Columbia (UDC) – Workforce Program
Timeline
Administrative Assistant I Hybrid
Guilford County Finance Department
06.2021 - Current
Patient Coordinator
Primary Care Foxhall LLC
04.2016 - 04.2021
Lead Patient Care Coordinator
Ortho Bethesda
04.2012 - 04.2016
Receptionist
Thompson Vision Care
05.2009 - 04.2013
Medical Office Administrative Certification - undefined
University of the District of Columbia
High School Diploma - undefined
Ballou Stay High School
Associate Degree - Business Administration
University of District of Columbia