Sharlene P. Peters
Stone Mountain,GA
Summary
Experienced professional with a highly organized and detail-oriented approach seeking a career position. Possessing excellent communication and presentation skills, along with a strong focus on providing exceptional customer service. Proficient in the Microsoft Office Suite, adept at time management, and possessing excellent interpersonal skills. Eager to contribute skills and contribute to the success of a dynamic organization.
Overview
36
36
years of professional experience
Work History
Real Estate Agent
1st Classic Realty
02.2017 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Business Owner
Peters Home Improvement
01.2006 - Current
- Owner and operator of all business services
- Responsible for Invoicing
- Prepared profit and loss statements
- Prepared balance sheets and income statement
- Prepared all paperwork for tax purposes
- Responsible for growth, stability, direction and daily operations of the business
- Responsible for all marketing and advertising
- Responsible for streamlining of systems and processes to improve productivity
Bank Teller
Wachovia Bank
01.2004 - 01.2006
- Assisting customers with opening new accounts
- Make loan payments
- Deposit or cash checks for customers
- Make withdrawals for customers
- Update information to the customers on new banking products
- Answer any questions for the customer or refer them to someone who can help answer phones
- Balance cash drawers
- Process night deposits or mail deposits
- Provide excellent customer service by answering or referring financial questions to correct supervisory staff
- Performs other job duties as assigned
General Manager
Wendy’s International
01.1989 - 01.2004
- Responsible for profit performance compared to actual budget
- Worked with restaurant management team to achieve sales goals
- Oversee execution of both local and national marketing programs
- Executed company’s human resources policies for crew members
- Interviewed and trained assistant managers
- Conducted management –level performance reviews
- Administered food safety procedures and compliance with Health Department
- Performed timely resolution for customer complaints
- Ensured the branch’s successful compliance with Wendy’s operating policies and procedures
- Monitored inventory levels to guarantee product availability
- Handled various administrative duties
- Responsible for all accounts receivable & accounts payable postings
- Performs other job duties as assigned
Education
Bachelor Degree - Accounting
University of Phoenix
10.2017
Associate Degree - Business Foundations
University of Phoenix
01.2014
Accounting
York College
Queens, NY01.1992
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
Timeline
Real Estate Agent
1st Classic Realty
02.2017 - Current
Business Owner
Peters Home Improvement
01.2006 - Current
Bank Teller
Wachovia Bank
01.2004 - 01.2006
General Manager
Wendy’s International
01.1989 - 01.2004
Associate Degree - Business Foundations
University of Phoenix
Accounting
York College
Bachelor Degree - Accounting
University of Phoenix
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