Sharline Bertram
Monticello,KY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Cashier
Walmart
Monticello, Kentucky
09.2023 - 07.2025
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Collaborated with team members to ensure smooth store operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Representative
Senture Connect
Monticello, Kentucky
01.2017 - 10.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer interactions through phone and digital platforms.
- Provided product information and guided customers through services offered.
- Maintained accurate records of customer interactions for future reference.
- Utilized CRM systems to track customer issues and follow up effectively.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Waffle King
Somerset, Kentucky
08.2015 - 01.2017
- Provided exceptional customer service in a fast-paced dining environment.
- Took accurate food and drink orders from customers.
- Delivered meals promptly while ensuring customer satisfaction.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Associate of Arts - Social Services
Somerset Community College
Somerset, KY 01.2011 - 05.2014
Wayne County High School
Monticello, KYSkills
- Cash handling
- Point of sale operation
- Product knowledge
- Customer assistance
- Effective communication
- Attention to detail
- Problem solving
- Payment posting
- Fraud prevention awareness
- Customer service
- Patience and empathy
- Cash handling expertise
- Transaction handling
Timeline
Cashier
Walmart
09.2023 - 07.2025
Customer Service Representative
Senture Connect
01.2017 - 10.2023
Server
Waffle King
08.2015 - 01.2017
Associate of Arts - Social Services
Somerset Community College
01.2011 - 05.2014
Wayne County High School
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