Sharlonda Williams
Calumet City,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. 24 years of experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Committed to driving improvement through strategic planning and innovation.
Overview
25
25
years of professional experience
Work History
Manager
Bank of America
Chicago, IL
02.2020 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted quality, timely performance feedback and performance appraisals.
Store Manager
Payless Shoe Source
Chicago, IL
01.1999 - 06.2019
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
BBA - Business Administration And Management
Jackson State University
Jackson, MS05-1999
Skills
- Operations Management
- Financial Management
- Business Development
- Strategic Planning
- Staff Development
- Project Management
- Budget Control
Timeline
Manager
Bank of America
02.2020 - Current
Store Manager
Payless Shoe Source
01.1999 - 06.2019
BBA - Business Administration And Management
Jackson State University
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