Sharmane Dayse Richardson
Summary
Dynamic customer service professional with over 20 years of experience in fast-paced environments. Proven expertise in organizational, communication, and customer service skills, consistently delivering exceptional results and enhancing client satisfaction. Eager to leverage extensive knowledge in a new role that fosters growth and contributes to company success. Committed to building strong relationships and driving positive outcomes through effective problem-solving and teamwork.
Overview
18
18
years of professional experience
Work History
Patient Access Service Representative
Northwell Health
Jacksonville, FL
03.2023 - Current
- Verify electronic health records, ensuring data accuracy and compliance with privacy regulations.
- Coordinate appointment scheduling for patients, ensuring clarity in instructions for meeting all requirements.
- Assist patients with Medication refill requests
- Support patient engagement by ensuring timely transmission of essential messages to healthcare providers.
- Follow insurance verification processes to enhance patient access efficiency.
Customer Service Representative
City Facilities Maintenance
Jacksonville, USA
03.2016
- Field and make outbound calls pertaining to grocery store maintenance. Create jobs and dispatch techs as needed.
Marketing and Strategy Supervisor
Comcast
Jacksonville, USA
10.2016 - 11.2022
- Managed a team of 10 analysts who monitored and graded incoming Sales calls.
- Developed ways to improve customer and employee experiences during incoming/outgoing calls.
- Conducted coaching sessions and trainings for assigned analysts, call center Sales agents and other internal entities.
- Ensured all business practices were followed.
Inbound Sales Agent
Comcast
Jacksonville, USA
11.2012 - 10.2016
- Fielded incoming Sales calls in a fast paced call center environment.
- Provided immediate customer service and made purchasing recommendations based on the discovered needs of the customer.
Dispatcher
Comcast
Charleston, USA
11.2007 - 11.2012
- Supported field technicians serving residential and business customers.
- Assigned of jobs based on area.
- Provided appointment management by monitoring all time frames to increase efficiency, technician productivity goals and to ensure customer commitments for all scheduled work were met.
- Handle escalation to management to support the overall customer experience.
- Provides timely internal communication regarding available resources.
- Made direct contact with customers as needed.
Education
Accounting
College of Charleston
Charleston, SC, USA01-1996
Diploma - undefined
Stratford High School
Goose Creek, SC, USA01-1994
Skills
- Customer engagement
- Active listening
- Critical thinking
- Data entry
Timeline
Patient Access Service Representative
Northwell Health
03.2023 - Current
Marketing and Strategy Supervisor
Comcast
10.2016 - 11.2022
Customer Service Representative
City Facilities Maintenance
03.2016
Inbound Sales Agent
Comcast
11.2012 - 10.2016
Dispatcher
Comcast
11.2007 - 11.2012
Diploma - undefined
Stratford High School
Accounting
College of Charleston