Sharmese Evans
Riverdale,IL
Summary
Dynamic Sales Associate at Shaun Han with a proven track record in enhancing customer satisfaction and driving sales. Skilled in problem-solving and teamwork, I effectively managed high-pressure situations while maintaining organized displays. Recognized for building strong customer relationships, I consistently contributed to achieving sales targets and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Sales Associate
Shaun Han
Dolton, IL
05.2006 - 03.2012
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Maintained organized displays and inventory, contributing to a visually appealing store environment.
- Collaborated with team members to achieve sales targets through effective communication and teamwork.
- Adapted quickly to changing product lines, staying informed on promotions and new merchandise.
- Provided support during peak hours, demonstrating ability to manage high-pressure situations effectively.
- Participated in training sessions, acquiring knowledge of products and customer service best practices.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associate of Applied Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH11.2024
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Accomplishments
While in college, I joined the honors society. I graduated with high honors. My professors had nothing but great things to say about my academic work.
Timeline
Sales Associate
Shaun Han
05.2006 - 03.2012
Associate of Applied Science - Criminal Justice
Southern New Hampshire University