Sharmin Sultana
Flushing,NY
Summary
Proven to enhance customer satisfaction and streamline operations, leveraged cash handling expertise and exceptional customer service at JCPenney to maintain accurate transactions and foster repeat business. Demonstrated reliability and empathy, improving patient and student well-being at CNT Home Care and PS 79 Francis Lewis, respectively. Achieved a significant reduction in classroom disruptions and patient care incidents.
Overview
3
3
years of professional experience
Work History
Cashier
JCPenney
10.2023 - 04.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
PCA
CNT Home Care
01.2021 - 01.2023
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained clean and safe environment for patients, reducing risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
School Aide
PS 79 Francis Lewis
09.2022 - 12.2022
- Supported teachers in managing classroom behavior and promoting a positive learning atmosphere.
- Provided clerical assistance for administrative tasks such as photocopying documents or updating files which streamlined office operations.
- Collaborated with faculty members to develop strategies for addressing individual student needs and improving overall performance.
- Contributed to clean and organized learning environment through regular maintenance of classrooms and shared spaces.
- Enhanced student safety by consistently monitoring school grounds and maintaining secure environment.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
School Aide
PS 21 Edward Hart Elementary School
09.2021 - 06.2022
- Supported teachers in managing classroom behavior and promoting a positive learning atmosphere.
- Provided clerical assistance for administrative tasks such as photocopying documents or updating files which streamlined office operations.
- Collaborated with faculty members to develop strategies for addressing individual student needs and improving overall performance.
- Contributed to clean and organized learning environment through regular maintenance of classrooms and shared spaces.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Enhanced student safety by consistently monitoring school grounds and maintaining secure environment.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
Education
High School Diploma -
Ispahani Girls School And Collage
Dhaka , Bangladesh03.2010
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Money Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cash Register Operation
- Cash handling and management
Languages
Bengali
Native or Bilingual
Hindi
Limited Working
English
Elementary
Timeline
Cashier
JCPenney
10.2023 - 04.2024
School Aide
PS 79 Francis Lewis
09.2022 - 12.2022
School Aide
PS 21 Edward Hart Elementary School
09.2021 - 06.2022
PCA
CNT Home Care
01.2021 - 01.2023
High School Diploma -
Ispahani Girls School And Collage