Sharnice Dorsey
Roseville,MI
Summary
Results-driven Patient Service Representative with extensive experience in managing prior authorizations and implementing registration protocols. Known for exceptional multitasking abilities and a strong focus on service excellence, enhancing operational efficiency and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Service Representative/Authorization Specialist
Detroit Receiving Hospital/ Conifer Health
Detroit, MI
03.2023 - Current
- Implemented effective check-in and registration procedures, improving the overall patient experience and flow.
- Managed the processing of prior authorizations through EMR systems and online payor portals to enhance operational efficiency.
- Coordinated outreach efforts to patients and providers using phone and electronic systems, enhancing overall communication efficiency.
- Implemented protocols to safeguard sensitive patient information in accordance with HIPAA standards.
- Using insurance portals, phone, or fax to submit clinical information and obtain authorization for services, ensuring compliance with insurer requirements.
- Facilitated effective communication by managing 30–50+ daily customer calls, ensuring prompt resolution of requests and appropriate departmental transfers.
Patient Service Representative/Data Analyst
Ascension St. John Hospital
Detroit, MI
06.2017 - 12.2019
- Developed and executed strategies for patient scheduling and appointment management to improve service delivery.
- Facilitated thorough insurance verification and resolved benefits inquiries, guaranteeing patients received precise and timely information.
- Oversaw the integrity and accuracy of confidential patient data in electronic health records, adhering to HIPAA standards.
- Coordinated and managed over 50 calls to streamline communication between providers and insurance carriers, enhancing patient experience with regular updates.
Education
High School Diploma -
Pershing High School
Detroit, MI06-2011
Skills
- Service excellence
- HIPAA regulations adherence
- Claims verification expertise
- Skilled in Cerner electronic medical records
- Proficient multitasking abilities
- Proficient in navigating insurance portals
Timeline
Patient Service Representative/Authorization Specialist
Detroit Receiving Hospital/ Conifer Health
03.2023 - Current
Patient Service Representative/Data Analyst
Ascension St. John Hospital
06.2017 - 12.2019
High School Diploma -
Pershing High School