Results-driven professional with strong skills in patient scheduling, insurance verification, and HIPAA compliance. Proven ability to enhance operational efficiency and foster a positive workplace culture.
Work History
Referral Coordinatoor
2 Years 8 Months
Methodist University Hospital | 12.2023 - Current
Staffing Supervisor
11 Months
Methodist University Hospital | 01.2023 - 12.2023
Supervised recruitment processes to ensure alignment with organizational staffing needs.
Developed and implemented training programs for new hires, enhancing onboarding efficiency.
Collaborated with department heads to identify staffing requirements and optimize workforce allocation.
Streamlined scheduling systems to improve staff coverage and operational flow in high-demand areas.
Conducted performance evaluations, providing feedback that fostered professional development among team members.
Managed employee relations issues, fostering a positive workplace culture through conflict resolution strategies.
Led initiatives to enhance employee engagement, contributing to improved retention rates within the organization.
Staffing Coordinator
1 Year 6 Months
Methodist University Hospital | 07.2021 - 01.2023
Coordinated staffing schedules to optimize workforce efficiency and meet departmental needs.
Managed onboarding processes for new hires, ensuring compliance with hospital policies and procedures.
Developed and maintained relationships with staffing agencies to facilitate timely recruitment of temporary staff.
Conducted regular audits of employee records to ensure accuracy and adherence to regulatory standards.
Led training sessions for new coordinators, fostering a supportive learning environment and knowledge sharing.
Verified payroll, vacation and sick time hours to support accounting processes.
Unit Coordinator
1 Year 2 Months
Methodist University Hospital | 05.2020 - 07.2021
Coordinated patient admissions, ensuring accurate data entry and compliance with hospital protocols.
Managed scheduling for multidisciplinary teams, optimizing workflow efficiency and resource allocation.
Developed and implemented standardized procedures to enhance communication among departments.
Trained new staff on operational systems, fostering a culture of continuous improvement and teamwork.
Led initiatives to streamline patient care processes, resulting in improved service delivery times.
Unit Coordinator
3 Years
Methodist University Hospital | 05.2017 - 05.2020
Monitored inventory levels of medical supplies, facilitating timely reordering to prevent shortages.
Collaborated with healthcare professionals to address patient concerns, enhancing overall satisfaction scores.
Analyzed workflow patterns to identify bottlenecks, recommending strategic adjustments for enhanced operational effectiveness.
Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
Sitter
2 Years 1 Month
Methodist University Hospital | 04.2015 - 05.2017
Provided compassionate care and support to patients, ensuring comfort and safety during recovery.
Assisted nursing staff with daily patient activities, promoting adherence to care plans and improving patient outcomes.
Monitored vital signs and reported changes to healthcare team, enhancing timely interventions for patient health.
Educated patients on post-discharge instructions, fostering understanding of self-care practices for improved recovery.
Monitor Technician
2 Years
Methodist University Hospital | 05.2013 - 05.2015
Monitored patient vital signs and reported abnormalities to nursing staff for timely intervention.
Operated and maintained telemetry equipment to ensure continuous patient monitoring.
Collaborated with healthcare teams to develop and implement monitoring protocols that enhance patient care.
Trained new technicians on equipment usage, safety procedures, and emergency response protocols.
Analyzed trends in patient data to provide insights for clinical decision-making and care improvements.
Coordinated with multidisciplinary teams to optimize workflows related to patient monitoring and telemetry services.
Optimized response times during emergencies by promptly notifying appropriate staff members about concerning cardiac events or trends observed in monitoring data.
Nursing Assistant
1 Year 4 Months
Methodist University Hospital | 12.2011 - 04.2013
Assisted nursing staff with patient care, ensuring comfort and safety during daily activities.
Monitored vital signs and documented patient information accurately for clinical assessments.
Collaborated with healthcare team to develop personalized care plans for diverse patient needs.
Trained new nursing assistants on best practices in patient care and hospital protocols.
Medical Referral Specialist/Referral Specialist at Mcleod Digestive Health CenterMedical Referral Specialist/Referral Specialist at Mcleod Digestive Health Center