Sharon Abohwo
Barista Shift Supervisor
Austin,TX
Summary
Driven Customer Specialist committed to providing excellent service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, fast paced service environments while handling difficult situations through resourcefulness and adaptability.
Overview
3
3
years of post-secondary education
1
1
year of professional experience
Work History
Shift Supervisor
Starbucks
Austin, TX
07.2020 - Current
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Responded to and resolved customer questions and concerns.
- Maintained compliance with company policies, objectives and communication goals.
Barista
Starbucks
Silver Spring, MD
11.2017 - 07.2018
- Elevated customer loyalty by using effective communication and interpersonal abilities to resolve customer problems.
- Served individually made coffee drinks to over 50 customers daily.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Waitress
Roger Miller
Silver Spring, MD
05.2017 - 10.2017
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Bachelor of Science - Electrical Engineering
South Dakota State University
Brookings, SD 08.2012 - 12.2015
Skills
Operations management
Conflict resolution techniques
Inventory control and record keeping
Good listening skills
Negotiation
Multi-line phone talent
Problem-solving skills
Timeline
Shift Supervisor
Starbucks
07.2020 - Current
Barista
Starbucks
11.2017 - 07.2018
Waitress
Roger Miller
05.2017 - 10.2017
Bachelor of Science - Electrical Engineering
South Dakota State University
08.2012 - 12.2015