Sharon Bethune

Provide customer service to clients by conducting interviews and determines eligibility for multiple programs. Collects and enter data, computes budgets, verifies eligibility documentation. Prepare and scans documents to the case files including changes affecting eligibility; notifies participants of any changes in assistance or services. Prepare routine correspondence; case summaries and reports. Attends state hearings upon request, refer cases of suspected fraud and/or referrals of overpayment. Explain services available to individuals and families to enhance the quality of life and/or meet their self-sufficiency needs and provides referrals to other health and human service providers. Provide outreach to potentially eligible Food Assistance/Medicaid individuals. Perform other related duties as assigned.