Sharon Biscotti
Aberdeen,MD
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
37
37
years of professional experience
Work History
Office Coordinator
Home Instead
02.2018 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Call Center Agent
Jones Junction
07.2014 - 02.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
Teacher
Harford County Public Schools
08.1986 - 04.2013
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor of Science - Education
Towson University
Baltimore, MDMaster of Science - Education
Towson University
Baltimore, MD1994
Skills
- Vendor Engagement
- Records Management
- Office Reception
- Mail Handling
- Office Supplies and Inventory
- Task Prioritization
Timeline
Office Coordinator
Home Instead
02.2018 - Current
Call Center Agent
Jones Junction
07.2014 - 02.2018
Teacher
Harford County Public Schools
08.1986 - 04.2013
Bachelor of Science - Education
Towson University
Master of Science - Education
Towson University
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