Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Blanton

Lorain

Summary

Compassionate Patient Service Specialist known for high productivity and efficient task completion. Possess specialized skills in patient registration, appointment scheduling, and medical billing. Excel in communication, empathy, and problem-solving to enhance patient experience and support healthcare team effectiveness.

Overview

17
17
years of professional experience
2011
2011
years of post-secondary education

Work History

Patient Service Specialist

Cleveland Clinic
Avon
10.2022 - Current
  • Scheduled patient appointments using electronic health record systems.
  • Assisted patients with insurance information and verification processes.
  • Managed patient check-in and check-out procedures efficiently.
  • Handled patient inquiries through phone and in-person interactions.
  • Updated patient records to ensure accurate information in the system.
  • Coordinated communication between patients and healthcare providers.
  • Answered incoming calls and responded to inquiries in a timely manner.
  • Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
  • Processed payments from patients, including cash, check, or credit card transactions.
  • Greeted patients upon arrival and verified patient information.
  • Scheduled appointments and managed patient records using electronic health record software.
  • Verified patient coverage prior to appointment scheduling.

Housekeeper Aide

Sprenger Retirement Centers
Lorain
01.2017 - 08.2023
  • Maintained cleanliness and sanitation standards in resident living areas.
  • Assisted with laundry tasks, ensuring timely delivery of clean linens.
  • Organized cleaning supplies and tools for efficient workflow.

Dietary Aide

Sprenger Retirement Centers
Lorain
06.2008 - 08.2023
  • Prepared nutritious meals following dietary guidelines and resident preferences.
  • Assisted in serving meals to residents in a timely manner.
  • Maintained cleanliness of kitchen and dining areas throughout shifts.

Surgery Scheduling Coordinator

Cleveland Clinic
Cleveland
09.2021 - 10.2022
  • Communicated effectively with surgeons, nurses, and patients regarding scheduling needs.
  • Managed appointment systems to ensure timely patient access to surgical services.
  • Facilitated pre-operative requirements by gathering necessary patient information efficiently.
  • Collaborated with administrative staff to streamline scheduling processes and reduce delays.
  • Assisted in training new staff on scheduling protocols and software tools used.
  • Resolved conflicts in scheduling through proactive communication and problem-solving skills.
  • Scheduled follow-up appointments according to post-operative protocols.
  • Communicated with insurance companies to determine coverage for specific procedures.
  • Ensured compliance with HIPAA regulations during the scheduling process.

Education

Clearview High School
Lorain, OH

Some College (No Degree) - Theology

Free Gospel Bible Institute
Export, PA

Skills

  • Electronic health records
  • Appointment scheduling
  • Insurance verification
  • Patient communication
  • Learning new tasks easily
  • Teachable
  • Problem solving
  • Effective communication
  • Attention to detail

Timeline

Patient Service Specialist

Cleveland Clinic
10.2022 - Current

Surgery Scheduling Coordinator

Cleveland Clinic
09.2021 - 10.2022

Housekeeper Aide

Sprenger Retirement Centers
01.2017 - 08.2023

Dietary Aide

Sprenger Retirement Centers
06.2008 - 08.2023

Clearview High School

Some College (No Degree) - Theology

Free Gospel Bible Institute

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