Sharon Briggs
Bridgeton,NJ
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dedicated food service professional well-versed in food and beverage operations and guest services.
Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
24
24
years of professional experience
Work History
Food Server
Bridgeton Public Schools
09.2019 - 12.2021
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Cocktail Waitress
Alpine Bar And Grill
07.2000 - 02.2004
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
911 Call Taker
C.O.P.S
03.1998 - 08.2000
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Education
Phlebotomy Cert - Phlebotomy
Cumberland County College
Vineland, NJ08.2010
Skills
- Corporate Standards
- Server Systems
- Seating Assignment Preparation
- Guest Seating Arrangements
- Supply Replenishment
- Transactions and Cash Handling
- Bar Terminology
- Portion Standards
- Wine and Liquor Service
- Station Cleaning
- Warm and Friendly
- Order Taking
Timeline
Food Server
Bridgeton Public Schools
09.2019 - 12.2021
Cocktail Waitress
Alpine Bar And Grill
07.2000 - 02.2004
911 Call Taker
C.O.P.S
03.1998 - 08.2000
Phlebotomy Cert - Phlebotomy
Cumberland County College
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