Sharon Buratti
Nanticoke,PA
Summary
Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
7
7
years of professional experience
Work History
Secretary
Modern Gas Products Inc.- Fireplaces, Logs, Stoves And Grills
Nanticoke, PA
11.2016 - Current
- Provided administrative support to the office manager and other staff members.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Updated contact lists on a regular basis; created new contacts as needed.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Sent and distributed mail and parcels.
- Assisted with accounts receivable and accounts payable functions.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Drove customer feedback to deliver information to management for corrective action.
Education
High School Diploma -
Elmer L Meyers High School
Wilkes Barre, PA06.1970
Skills
- Payroll Administration
- Requisition Processing
- Expense Tracking
Timeline
Secretary
Modern Gas Products Inc.- Fireplaces, Logs, Stoves And Grills
11.2016 - Current
High School Diploma -
Elmer L Meyers High School