Sharon Clatterbuck
Peoria,AZ
Summary
Customer-focused Territory Sales Representative with Five years of experience generating revenue through individually tailored sales strategies. Product-fluent marketer, effortlessly demonstrating product usefulness in daily applications. Creative and personable representative with customer-focused outreach tactics and lead generation strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Territory Sales Representative
ADT Solar/Security
Phoenix, AZ
07.2023 - 05.2024
- Built relationships through consultations with potential clients to understand their security needs and provide tailored security solutions
- Built and maintained strong relationships with customers, ensuring high levels of customer satisfaction and repeat business
- Collaborated with cross-functional teams to develop effective marketing strategies and promotional materials
- Conducted market research to identify potential clients and competitors, staying up-to-date with industry trends and developments
- Utilized CRM software to track sales activities, manage customer information, and generate reports for management
- Represented company at home shows and other public events
- Data input financial information to generate closable sale giving customers total amount for equipment and monthly payment either through purchase or lease of security
- Successfully generated leads and closed sales consistently exceeding monthly targets
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
Sleep Technologist
Neurodiagnostic Labs
Phoenix, AZ
12.2022 - 05.2023
- Contributed to team success by actively participating in staff meetings, sharing knowledge and expertise on various aspects of sleep medicine, diagnosis, and treatment options.
- Demonstrated adherence to professional ethics standards by maintaining strict confidentiality of patient information and upholding privacy regulations at all times.
- Maximized lab efficiency by troubleshooting technical issues with polysomnography equipment during testing periods while minimizing disruptions to patient care.
- Supported interdisciplinary collaboration by sharing relevant sleep study findings with primary care providers, pulmonologists, and other healthcare professionals involved in patient's care plan.
Sleep Technologist
Great Elm Healthcare
Phoenix, AZ
07.2021 - 10.2022
- Optimized scheduling efficiency by coordinating with other healthcare professionals to ensure timely completion of diagnostic evaluations and follow-up appointments for patients.
- Maximized lab efficiency by troubleshooting technical issues with polysomnography equipment during testing periods while minimizing disruptions to patient care.
- Supported interdisciplinary collaboration by sharing relevant sleep study findings with primary care providers, pulmonologists, and other healthcare professionals involved in patient's care plan.
- Promoted patient adherence to treatment plans by providing comprehensive education on sleep hygiene and CPAP therapy.
- Fostered positive work culture within sleep lab through respectful communication, active listening, and constructive feedback among team members.
Sleep Technologist
Neurology and Sleep Medicine Associates
Mesa, AZ
05.2021 - 06.2021
- Contributed to team success by actively participating in staff meetings, sharing knowledge and expertise on various aspects of sleep medicine, diagnosis, and treatment options.
- Promoted a positive clinical experience for patients with excellent communication skills throughout consultations, assessments, treatments, and followups.
- Maximized lab efficiency by troubleshooting technical issues with polysomnography equipment during testing periods while minimizing disruptions to patient care.
- Promoted patient adherence to treatment plans by providing comprehensive education on sleep hygiene and CPAP therapy.
- Prioritized patient safety by diligently monitoring vital signs throughout each sleep study session and taking appropriate action when necessary to address any concerns.
Sleep Lab Clinical Coordinator
Innovative Sleep Centers
Tumwater, WA
02.2021 - 03.2021
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Mentored new clinical staff members for proper onboarding and orientation processes.
Marketing Sales Specialist
TTEC
Phoenix, AZ
10.2020 - 01.2021
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Advised, sold and configured Facebook marketing ads in single and multiple transactions, averaging $50.00 in sales per customer.
Solar Sales Consultant
Our World Energy
Phoenix, AZ
08.2020 - 10.2020
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Increased overall company revenue by consistently meeting and exceeding monthly sales targets.
- Negotiated contracts with clients that balanced their interests while maximizing profitability for our company.
- Maintained accurate records of all sales activities using CRM software, enabling precise tracking of performance metrics.
- Managed large pipeline of leads and projects simultaneously, maintaining high level of organization and attention to detail.
- Streamlined proposal process by creating templates and standardized materials for efficient document preparation.
- Worked out in field six days per year focused on going door-to-door to meet potential customers.
Solar Sales Representative
Fritts Solar dba OtoPilot Solar
Phoenix, AZ
04.2020 - 08.2020
- Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
- Efficiently managed multiple accounts and prioritized actions to maximize sales productivity while maintaining high levels of customer satisfaction.
- Optimized sales pipeline management using CRM software to track progress from lead acquisition to deal closure effectively.
- Enhanced market penetration through strategic prospecting for new business opportunities within assigned territories.
- Navigated complex regulatory requirements related to solar installations ensuring compliance with all applicable policies.
Polysomnographic Technologist
Phoenix Neurology and Sleep Medicine
Goodyear, AZ
09.2019 - 02.2020
- Contributed to strong culture of collaboration and continuous improvement within sleep center, elevating overall standards of care for patients accessing services.
- Maintained accuracy and quality of polysomnographic recordings by calibrating equipment regularly.
- Enhanced patient comfort during sleep studies by addressing individual needs and concerns.
- Mentored junior technologists as they entered profession, sharing valuable insights gleaned from years spent working in the field.
- Recognized abnormal respiratory events during studies, alerting appropriate medical personnel if needed for intervention or consultation purposes.
- Monitored study-tracing quality to achieve artifact-free signals.
- Reduced patient anxiety during sleep tests by providing clear explanations and answering questions thoroughly.
- Explained study procedures, findings and diagnoses to patients to promote understanding of disorders and recommended treatments.
Senior Sleep Technologist
University Health
San Antonio, TX
03.2019 - 09.2019
- Provided patient care and supervision for overnight sleep studies
- Exhibited excellent communication skills with co-workers and patients both in person and through the telephone
- Ability to meet time constraints with study protocols, troubleshoot, and fix medical equipment in a timely manner according to AASM protocols
- On a regular basis, effectively titrated patients both on CPAP and Bi-level PAP, as well as ASV and APAP to treat sleep apnea and Central/Cheyenne Stokes Apnea
- Able to multitask with multiple patients while providing excellent patient care
- Supervised 10 technicians, created schedules and monitored supplies of Pap and study equipment.
- Ensured high-quality patient care by maintaining a clean, safe, and organized work environment within the sleep laboratory.
- Fostered a positive work culture within the sleep lab through respectful communication, active listening, and constructive feedback among team members.
Sleep Technologist
Specialty Government Services
San Antonio, TX
11.2018 - 03.2019
- Provided patient care for overnight sleep studies
- Exhibited excellent communication skills with coworkers and patients both in person and through the telephone
- Ability to meet time constraints with study protocols, troubleshoot, and fix medical equipment in a timely manner according to AASM protocols
- On a regular basis, effectively titrated patients both on CPAP and Bi-level PAP, as well as ASV and APAP to treat sleep apnea and Central/Cheyenne Stokes Apnea
- Able to multitask with multiple patients while providing excellent patient care.
- Demonstrated adherence to professional ethics standards by maintaining strict confidentiality of patient information and upholding privacy regulations at all times.
- Contributed to team success by actively participating in staff meetings, sharing knowledge and expertise on various aspects of sleep medicine, diagnosis, and treatment options.
Polysomnography Technologist
Kempton and Nelson Sleep Center
Mesa, AZ
09.2017 - 11.2018
- Ability to meet time constraints with study protocols, troubleshoot, and fix medical equipment in timely manner according to AASM protocols
- Effectively titrated patients both on CPAP and Bi-level PAP, as well as ASV and APAP to treat sleep apnea and Central/Cheyenne's Stokes Apnea
- Expedited insurance claims processing for patients by efficiently preparing required documentation related to their sleep disorder diagnosis and treatment plan.
- Kept abreast of industry advancements through continuous education courses, staying current on best practices in sleep medicine techniques.
- Played vital role in identifying patients'' specific sleep disorders through careful analysis of collected data from polysomnographic recordings.
- Studied polysomnograms to recognize abnormal respiratory patterns and arrhythmias.
Technical Support Representative
Synergy Solutions, Inc.
Phoenix, AZ
06.2017 - 09.2017
- Provided technical support to customers for range of consumer electronic products, including computers, tablets, and smartphones
- Troubleshoot hardware and software issues, guiding customers through step-by-step solutions to resolve their problems
- Conducted remote desktop support sessions to assist customers in configuring settings, installing software updates, and troubleshooting network connectivity issues
- Escalated unresolved technical issues to appropriate internal teams for further investigation and resolution
- Documented customer interactions and solutions in ticketing system, ensuring accurate and thorough case management
- Assisted with product returns and exchanges, providing customers with instructions and facilitating smooth processes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Sleep Lab Clinical Coordinator
Chanwell Clinic
Henderson, NV
01.2017 - 04.2017
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain safe, clean and well-organized environment in which patients could receive care.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Coordinated continuing education opportunities for staff members to stay current on industry advancements and best practices.
- Streamlined processes for increased efficiency in patient care delivery, reducing wait times and improving overall satisfaction.
- Championed patient-centered approach by actively involving patients and their families in care planning process.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Mentored junior staff members, fostering culture of professional growth and continuous improvement within clinical team.
Outbound Sales Representative
Hilton Grand Vacations
Las Vegas, NV
09.2016 - 10.2016
- Called Hilton Honors members to advertise vacation trips to eligible members
- Qualified Honors members for time share properties worldwide.
- Entered reservation into computer systems and collected payment for itinerary.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
Sleep Technologist
Kempton & Nelson Sleep Centers
Mesa, AZ
03.2015 - 07.2016
- Scanned paperwork into electronic charting software and generated extensive data reports using Microsoft Word and Excel for interpretation by physician
- Reviewed medical history with patients coming in for sleep studies to make sure patients' understand testing procedure being performed and necessary information was contained in system such as medical notes and authorizations for sleep studies.
- Demonstrated adherence to professional ethics standards by maintaining strict confidentiality of patient information and upholding privacy regulations at all times.
- Contributed to team success by actively participating in staff meetings, sharing knowledge and expertise on various aspects of sleep medicine, diagnosis, and treatment options.
Sleep Technician
Heartland Health Care Center
Phoenix, AZ
01.2014 - 03.2015
- Scanned paperwork into electronic charting software and generated extensive data reports using Microsoft Word and Excel for interpretation by physician
- Reviewed medical history with patients coming in for sleep studies to make sure patients' understand the testing procedure being performed and necessary information was contained in the system such as medical notes and authorizations for sleep studies.
- Conducted comprehensive patient evaluations, obtaining accurate medical histories and identifying potential sleep-related issues.
- Developed strong rapport with referring physicians, fostering collaborative relationships that ultimately benefited patient care outcomes.
- Assisted in training new Sleep Technicians, sharing best practices and industry knowledge for improved patient outcomes.
Education
Bachelor's degree - Business Administration
University of Phoenix
Tempe, AZ11.2025
Certificate of Completion - Evidence Technology
Phoenix College
Phoenix, AZ12.2004
Skills
- Sales strategy development
- Product Knowledge
- Dependable and Responsible
- Excellent Communication
- Critical Thinking
- Territory Management
- Lead Generation
- Market Research
- Competitor Analysis
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Certification
- RPSGT, 05/01/03, 05/01/25
- First Aid Certification, 03/01/24, Present
- IATA Certification, 03/01/24, Present
- BLS Certification, 02/01/22, 02/01/24
- Fingerprint Clearance - Level One, 04/01/24, 04/01/30
- Registered Alarm Technician, 05/01/24, Present
- Arizona State Board of Technical Registration Alarm Agent, Present
Timeline
Territory Sales Representative
ADT Solar/Security
07.2023 - 05.2024
Sleep Technologist
Neurodiagnostic Labs
12.2022 - 05.2023
Sleep Technologist
Great Elm Healthcare
07.2021 - 10.2022
Sleep Technologist
Neurology and Sleep Medicine Associates
05.2021 - 06.2021
Sleep Lab Clinical Coordinator
Innovative Sleep Centers
02.2021 - 03.2021
Marketing Sales Specialist
TTEC
10.2020 - 01.2021
Solar Sales Consultant
Our World Energy
08.2020 - 10.2020
Solar Sales Representative
Fritts Solar dba OtoPilot Solar
04.2020 - 08.2020
Polysomnographic Technologist
Phoenix Neurology and Sleep Medicine
09.2019 - 02.2020
Senior Sleep Technologist
University Health
03.2019 - 09.2019
Sleep Technologist
Specialty Government Services
11.2018 - 03.2019
Polysomnography Technologist
Kempton and Nelson Sleep Center
09.2017 - 11.2018
Technical Support Representative
Synergy Solutions, Inc.
06.2017 - 09.2017
Sleep Lab Clinical Coordinator
Chanwell Clinic
01.2017 - 04.2017
Outbound Sales Representative
Hilton Grand Vacations
09.2016 - 10.2016
Sleep Technologist
Kempton & Nelson Sleep Centers
03.2015 - 07.2016
Sleep Technician
Heartland Health Care Center
01.2014 - 03.2015
Bachelor's degree - Business Administration
University of Phoenix
Certificate of Completion - Evidence Technology
Phoenix College