Sharon DeParra
Sunrise,FL
Summary
Proven expertise in customer service and time management, demonstrated through successful resolution of guest complaints and enhancement of patient satisfaction at Emory Healthcare. Skilled in administrative tasks and hospitality services, achieving high levels of efficiency and satisfaction. Maintains strict confidentiality and safety, fostering trust and compliance.
Overview
6
6
years of professional experience
Work History
Front Desk Clerk
Broward County School Board
2024.08 - Current
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Patient Care Specialist
Emory Healthcare
2019.02 - 2023.08
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
Education
High School Diploma -
Erasmus Hall, High School
Brooklyn, NY06.1976
Skills
- Time Management
- Customer Service
- Hospitality services
- Administrative Skills
Traveling, tennis
I enjoy traveling to new countries and states.
I enjoy playing and watching tennis.
Timeline
Front Desk Clerk
Broward County School Board
2024.08 - Current
Patient Care Specialist
Emory Healthcare
2019.02 - 2023.08
High School Diploma -
Erasmus Hall, High School
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