Sharon Thomas
Lynden
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Center Director
Boys & girls club of whatcom county
Bellingham, WA
10.2024 - Current
- Supervised daily operations and activities for youth engagement programs.
- Coordinated staff schedules and training sessions for efficient program delivery.
- Conducted periodic reviews of existing processes to identify areas for improvement.
- Conducted regular meetings with staff to discuss upcoming events, goals and objectives.
- Assisted Center Director in developing and managing staff schedules and ensuring coverage for all shifts.
- Resolved conflicts between employees or customers in a professional manner while upholding company values.
- Assisted lead teachers in lesson planning and curriculum development.
- Collaborated with staff to create a positive and inclusive classroom environment.
- Implemented behavior management strategies to promote a productive classroom.
- Coordinated with parents to discuss student progress and needs.
- Offered students personalized educational, behavioral, and emotional support.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Kept students safe in classroom and outside environments.
Claims Adjuster Intermediate
Progressive
10.2022 - 10.2024
- Answered customer questions regarding deductibles, services and scheduling.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Recorded statements with involved parties, completed documents and payments
- Negotiating Bodily injury settlements and bill pay
- Evaluated insurance claims to determine validity and coverage options.
Account Executive
SanMar
07.2021 - 10.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Placed customer orders
- Helped customers problem solve and create best solutions to help them and their customers.
- Created merchandise and advertising templates
- Hands on customer service with multi line phones
Lead Teacher
Opportunity Council
01.2020 - 02.2021
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Personal Nanny
Perica And Smith Family
10.2018 - 10.2019
- Taught children everyday skills and language.
- Involved children in caring for household pets and chores.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
Lead Teacher
Gabriels Art Kids
09.2015 - 06.2019
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Telephone Operator
Parker Corporate Services
04.2005 - 09.2013
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Maintained accurate records of calls placed and received.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Scheduled appointments and placed orders for customers.
- Assisted clients in keeping accounts up to date
- Emergency dispatching
Education
Associate of Arts - Early Childhood Education
Whatcom Community College
Bellingham, WAGED -
Whatcom Community College
Bellingham, WA 04.2013 - 06.2013
Skills
- Operational Improvements
- Investigation Documentation
- Liability Determinations
- Customer Interaction
- Microsoft Word
- Customer Satisfaction
- Curriculum development
- Conflict resolution
- Customer relationship management
- Team building
- Effective communication
- Problem solving
- Attention to detail
- Classroom supervision
- Staff supervision
- Relationship management
Certification
- Kinship foster license
CPR & First Aid
Timeline
Assistant Center Director
Boys & girls club of whatcom county
10.2024 - Current
Claims Adjuster Intermediate
Progressive
10.2022 - 10.2024
Account Executive
SanMar
07.2021 - 10.2022
Lead Teacher
Opportunity Council
01.2020 - 02.2021
Personal Nanny
Perica And Smith Family
10.2018 - 10.2019
Lead Teacher
Gabriels Art Kids
09.2015 - 06.2019
GED -
Whatcom Community College
04.2013 - 06.2013
Telephone Operator
Parker Corporate Services
04.2005 - 09.2013
Associate of Arts - Early Childhood Education
Whatcom Community College