Sharon N Drakes
Dorchester,MA
Summary
A polite, diligent, and extremely capable individual with a passion for delivering excellent administrative and clerical support, seeking an opportunity. I am eager to utilize my versatile training and efficient skills obtained over 15 + years working in education, management, healthcare, and customer service
Overview
16
16
years of professional experience
Work History
PERIOPERATIVE SECRETARY
John Hopkins Medicine
WASHINGTON , DC
01.2024 - Current
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Registration Clerk
John Hopkins Medicine
WASHINGTON , DC
01.2024 - Current
- Reviewed patient medical records and verified accuracy of information in the system.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Greeted patients upon arrival and directed them to appropriate areas.
- Verified insurance coverage and eligibility for services.
- Assisted with scheduling appointments based on provider availability.
- Provided assistance with completion of paperwork related to the registration process.
SERVICE AGENT
QUANTEM AVIATION SERVICES
BALTIMORE, MD
01.2022 - 12.2024
- Interact with customers in a helpful and professional manner
- Leads passenger check-in, identification verification, and cargo acceptance
- Enforces government laws and requirements for domestic and international travel
- Answers multi-line telephones and connects calls.
MEDICAL ADMINISTRATIVE ASSISTANT
QUALITY CARE CONCIERGE NURSES
WASHINGTON, DC
12.2022 - 01.2024
- Schedule patient appointments, collect insurance, and coordinate follow-up visits
- Manage phone lines and facilitate calls with patients, vendors, and staff
- Maintain an organized, clean, and professional workspace and waiting area
- Provide administrative and clerical support via EMR System and Microsoft Excel
- Coordinate pickup and delivery of express mail services, inventory, and stocked supplies.
PARAPROFESSIONAL
JACKSON MANN ELEMENTARY SCHOOL, BPS
ALLSTON, MA
09.2008 - 08.2022
- Assisted with the teaching and care of children with autism grades K-8 ensuring they received the support needed to achieve success in the classroom
- Designed, wrote, and implemented lesson plans for a variety of subjects including math, science, history, art, and reading
- Reviewed modified assignments, homework, and tests for students with Individualized Education Programs (IEP)
- Analyzed and documented each student's progress by updating weekly reports
- Collaborated with administration to host monthly Parent Teacher Conferences.
Education
HIGH SCHOOL DIPLOMA -
JEREMIAH E. BURKE HIGH SCHOOL
Dorchester, MA06-1988
Skills
- Efficient written and verbal communication
- Quick adaptation and learning ability
- Prioritization and organization
- Critical thinking and problem-solving
- Proficient PC Skills - Microsoft Office, Excel
- EMR - Data entry and scheduling
- Office supply management & utilization
- Typing skills (75 WPM)
- Office Administration
- Appointment Scheduling
Timeline
PERIOPERATIVE SECRETARY
John Hopkins Medicine
01.2024 - Current
Registration Clerk
John Hopkins Medicine
01.2024 - Current
MEDICAL ADMINISTRATIVE ASSISTANT
QUALITY CARE CONCIERGE NURSES
12.2022 - 01.2024
SERVICE AGENT
QUANTEM AVIATION SERVICES
01.2022 - 12.2024
PARAPROFESSIONAL
JACKSON MANN ELEMENTARY SCHOOL, BPS
09.2008 - 08.2022
HIGH SCHOOL DIPLOMA -
JEREMIAH E. BURKE HIGH SCHOOL
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