SHARON DUPUIS
Fredericksburg
Summary
Career server and sales driven supervisor with 6+ years of front-of-house and retail experience in high-volume, guest-focused environments. Experienced in delivering polished, attentive service, cultivating regular guests, and mentoring teammates to elevate hospitality standards. Comfortable with detailed product knowledge, learning menus and beverage offerings in depth, and thriving in performance-based, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Jewelry Consultant
Kay Jewlers
Fredericksburg
04.2026 - Current
- Guided customers through merchandise options, detailing product quality and care.
- Maximized sales through suggestive selling of complementary items and financing options.
- Achieved over $20,000 in total sales within first month by building trust and presenting tailored solutions.
- Maintained 75% warranty closure rate by clearly communicating protection plan value.
Sales Supervisor
Michael Kors
Leesburg
08.2025 - Current
- Oversaw sales operations within the store, managing teams of 3–10 associates daily to achieve sales goals based on forecast
- Mentored associates on sales techniques and upselling, leading to an average deal increase of 10–15% from prior customer interest
- Focused on developing each associate's performance regarding sales quality and customer satisfaction
- Managed cash and store cleanliness to ensure proper presentation and store health, and addressed fraud and theft escalations
- Maintained client base and developed strong relationships with previous customers to increase sales goals
- Worked cross-functionally with regional team and store manager to plan for upcoming sales goals and new product launched
Server
Iron and Ale
Lynchburg
01.2025 - 06.2025
- Provided warm, attentive table service in a high volume scratch kitchen environment, ensuring guests felt welcomed and taken care of from greeting to payment.
- Guided guests through food and beverage menus, offering thoughtful recommendations and answering questions about ingredients, preparation, and pairings.
- Maximized check averages through suggestive selling of appetizers, sides, desserts, and specialty beverages while maintaining a guest first approach.
- Coordinated timing of courses with bar and kitchen staff to deliver a smooth, well paced dining experience.
- Maintained section cleanliness and appearance, including pre bus, resetting tables, and completing sidework before and after shifts.
- Resolved guest concerns professionally and quickly, escalating issues to management when appropriate to protect the guest experience.
- Supported teammates by running food, assisting with large parties, and stepping into other sections during peak periods.
Server
Sweetwater Tavern
Centreville
05.2019 - 07.2021
- Cultivated warm relationships with regular customers to encourage repeat business
- Arranged and prepared tables for customers to offer memorable experiences and foster customer loyalty
- Explained menu items and suggested appropriate options for guests with food allergy concerns
- Carried out complete opening, closing, and shift change duties to keep restaurant operations running efficiently
- Displayed enthusiasm and promoted excellent service to all customers
- Answered questions regarding menu item sourcing, ingredients, and cooking methods
Host
Firebirds Wood Fired Grill
Gainesville
06.2018 - 05.2019
- Greeted all guests with a smile and made every guest feel welcome
- Created welcoming atmosphere by addressing guest seating preferences and enhancing overall experience
- Documented reservations and promptly communicated changes to ensure guest satisfaction
- Recorded available tables after seating each party using specialized seating software
- Monitored seating area and checked restrooms regularly to uphold cleanliness standards and enhance guest comfort
Education
Master of Science - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA06-2026
Bachelor of Science - Psychology
James Madison University
Harrisonburg, VA05-2023
Associate of Science - Psychology
Northern Virginia Community College
Manassas, VA05-2021
High School Diploma - Standard
Battlefield High School
Haymarket, VA05-2018
Skills
- Hospitality and guest experience
- Sales and upselling
- Wine expertise
- Teamwork and professionalism
- Operations management
- Client assessment
Timeline
Jewelry Consultant
Kay Jewlers
04.2026 - Current
Sales Supervisor
Michael Kors
08.2025 - Current
Server
Iron and Ale
01.2025 - 06.2025
Server
Sweetwater Tavern
05.2019 - 07.2021
Host
Firebirds Wood Fired Grill
06.2018 - 05.2019
Master of Science - Clinical Mental Health Counseling
Liberty University
Bachelor of Science - Psychology
James Madison University
Associate of Science - Psychology
Northern Virginia Community College
High School Diploma - Standard
Battlefield High School