Sharon Elam
4876 Applestone St,TN
Summary
Dynamic professional with a proven track record at Asurion Insurance Services, excelling in problem-solving and customer relationship management. Enhanced customer satisfaction through effective complaint handling and process improvements. Skilled in CRM software, I foster positive relationships and drive operational efficiency, ensuring a high-quality service experience for clients.
Overview
21
21
years of professional experience
Work History
Customer Support Specialist
Asurion Insurance Services
05.2019 - Current
- Resolved customer inquiries through various channels, enhancing satisfaction and loyalty.
- Collaborated with cross-functional teams to identify process improvements and streamline support operations.
- Trained new staff on customer service protocols, ensuring consistent quality in service delivery.
- Analyzed customer feedback data to identify trends and recommend actionable improvements.
Teacher
Memphis Shelby County Schools
08.2004 - 09.2025
- Developed engaging lesson plans to enhance student understanding and retention of core subjects.
- Implemented diverse teaching strategies to accommodate various learning styles and promote inclusivity.
- Assessed student performance through regular evaluations, providing timely feedback to support academic growth.
- Fostered a positive classroom environment that encouraged collaboration and respect among students.
Apartment Leasing Agent
Bradford Park Apartments
02.2020 - 03.2023
- Streamlined leasing process to enhance tenant experience and satisfaction.
- Conducted property tours, effectively showcasing amenities and features to prospective residents.
- Managed resident inquiries and resolved issues promptly, fostering positive tenant relationships.
- Collaborated with marketing team to develop promotional materials and advertising strategies for vacancies.
- Maintained accurate records of leases, renewals, and tenant communications in management software.
Education
Bachelor of Science - Education
Mississippi Valley State University
Itta Bena, MS02-2019
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Timeline
Apartment Leasing Agent
Bradford Park Apartments
02.2020 - 03.2023
Customer Support Specialist
Asurion Insurance Services
05.2019 - Current
Teacher
Memphis Shelby County Schools
08.2004 - 09.2025
Bachelor of Science - Education
Mississippi Valley State University